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stymied by error messages,non acceptanceof passwords,loss of email sent and recieved from sonic.net after changing preferences to "delete trash upon closing

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  • Last reply by Matt

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All of sonic .net correspondence is missing. Any attempt to change parameters , settings etc on any account is answered with a box that says "An account with this name already exists. Please enter a different account name" other accounts on znet have "returned" but only cust.serv. notes on sonic exist on sonic.accounts. I cannot send email because now a password is requit=red Sonic.net cust.serv. changed password on their side but it doesn't work. They say it is a mozilla problem. I've been trying to migrate away from znet so all sonic mail is current and/or new correspondence . on left sidebar 'visualeyes@ sonic' is split into three lists, an organizational concern. I would like my email back and be able to log on and send please.

All of sonic .net correspondence is missing. Any attempt to change parameters , settings etc on any account is answered with a box that says "An account with this name already exists. Please enter a different account name" other accounts on znet have "returned" but only cust.serv. notes on sonic exist on sonic.accounts. I cannot send email because now a password is requit=red Sonic.net cust.serv. changed password on their side but it doesn't work. They say it is a mozilla problem. I've been trying to migrate away from znet so all sonic mail is current and/or new correspondence . on left sidebar 'visualeyes@ sonic' is split into three lists, an organizational concern. I would like my email back and be able to log on and send please.

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please go to the troubleshooting information on the help menu and use the copy to clip board button. Paste the information into a message on this forum. I think you have the same account configured three times. At least that is what your description sounds like.