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When I click on a button in a message such as Delete or Reply, the entire tab closes.

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

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I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1

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Kindly update to the latest version of Firefox. What is your platform used by the way? Experiencing problem in some other browsers too? It could be a virus attacking your machine.

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Frederick O. Villaluna said

Kindly update to the latest version of Firefox.

Look at the top right of this forum page. Click Question Details and you will see that information. cykler said

I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1

What are you using for your e-mail provider?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.