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When I click on a button in a message such as Delete or Reply, the entire tab closes.

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I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1

I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

Extensions

  • Adblock Edge 2.1.8 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Grocery List Generator 2.3 ({AD84B1F3-FED5-4b8d-9EB6-DDF0DE54B95B})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x fe0
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GTX 660M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Frederick O. Villaluna 0 solutions 10 answers

Kindly update to the latest version of Firefox. What is your platform used by the way? Experiencing problem in some other browsers too? It could be a virus attacking your machine.

Kindly update to the latest version of Firefox. What is your platform used by the way? Experiencing problem in some other browsers too? It could be a virus attacking your machine.
FredMcD
  • Top 10 Contributor
4334 solutions 60931 answers

Frederick O. Villaluna said

Kindly update to the latest version of Firefox.

Look at the top right of this forum page. Click Question Details and you will see that information. cykler said

I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1

What are you using for your e-mail provider?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

''Frederick O. Villaluna [[#answer-694141|said]]'' <blockquote> Kindly update to the latest version of Firefox. </blockquote> Look at the top right of this forum page. Click '''Question Details''' and you will see that information. ''cykler [[#question-1048272|said]]'' <blockquote> I cannot reply to a message after reading it, and clicking on Delete closes the tab. This is now happening on both of my Macs running 10.9.5 and FF 35.0.1 </blockquote> What are you using for your e-mail provider? Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.