Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

mrpcakes
mrpcakes
more options

My firefox constantly crashes if I have too many sites that use flash. for example two tabs running will crash it.

I keep updating my browser and flash and also tried to re-image my machine. Have a feeling something is causing it to crash.

acd7b5c8-f4d9-4263-9ff5-aa5002150220

My firefox constantly crashes if I have too many sites that use flash. for example two tabs running will crash it. I keep updating my browser and flash and also tried to re-image my machine. Have a feeling something is causing it to crash. acd7b5c8-f4d9-4263-9ff5-aa5002150220

All Replies (4)

guigs
guigs
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mrpcakes
mrpcakes Question owner
more options

bp-729d9195-6bbd-4517-9f11-852df2150224 2/24/2015 11:13 AM 02c4e99f-fc96-43c8-a24c-a3cbbf85b914 2/24/2015 6:52 AM bp-acd7b5c8-f4d9-4263-9ff5-aa5002150220 2/20/2015 5:30 AM bp-116d5d40-05e6-4d54-ac36-c9da22150213 2/13/2015 11:40 AM bp-f1fce581-3665-47dc-82f5-f8ef82150213 2/13/2015 6:42 AM

mrpcakes
mrpcakes Question owner
more options

heres the submited one : bp-496a274a-1361-4de2-9d39-e3ff52150224

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The first report is a problem with a file (amapphook.dll) that belongs to AppSense Application Manager Agent.

  • bp-729d9195-6bbd-4517-9f11-852df2150224
    Firefox 35.0.1 Crash Report [@ amapphook.dll@0x39350 ]

So you would have to disable this software for now and contact the developer company for support and make sure to have the latest updates.

The last crash report is a problem with the Flash plugin.

  • bp-496a274a-1361-4de2-9d39-e3ff52150224
    Firefox 35.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: