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Download Helper - I click on the active download icon but get a box "Download Media Helper Sites instead of a menu to download. What am I doing wrong?

I get the box. It has fields across the top - Name, Interest, Rating, Comments, Date added - How do I download the video?

I get the box. It has fields across the top - Name, Interest, Rating, Comments, Date added - How do I download the video?

All Replies (2)

I am not sure. Check that programs options. Also, go to their support site.

If this is the "Download Helper" add-on that you are using - https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/ -

The listed "support site" for that add-on is here: http://www.downloadhelper.net/documentation.php And the "User Manual" is here: http://www.downloadhelper.net/manual.php