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Cannot get backup favorites back after recovery.

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  • 1 has this problem
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  • Last reply by guigs

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I had to do a recovery. Went to Show all bookmarks>>> to import and restore>>> To restore>>> No dates show only CHOOSE FILE>>> When I click on that it brings me to page with all my homegroup, computer, network folders etc. On the bottom I type in the file name which is the backup one with JSON next to it and click open.There are two folders>>> One with my name omn and one with public. I click on my name and it has contacts, favorites, desktop, downloads etc. What do I do from there?

I had to do a recovery. Went to Show all bookmarks>>> to import and restore>>> To restore>>> No dates show only CHOOSE FILE>>> When I click on that it brings me to page with all my homegroup, computer, network folders etc. On the bottom I type in the file name which is the backup one with JSON next to it and click open.There are two folders>>> One with my name omn and one with public. I click on my name and it has contacts, favorites, desktop, downloads etc. What do I do from there?

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Rusty, At this step: "No dates show only CHOOSE FILE>" Look for the json file from the back up you created before the recovery.

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