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Why again won't Supernatural video app work?

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  • Last reply by FredMcD

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It just fails to play continuously and/or never loads correctly. A message stating "video failed to play" pops up and tells me to retry.

It just fails to play continuously and/or never loads correctly. A message stating "video failed to play" pops up and tells me to retry.

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What is the address where you have the problem?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: