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In Plugins I have two versions of Adobe Acrobat - how do I get rid of the old one?

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In Plugins (and Applications) it shows two version of Adobe Acrobat: 10.1.13.16 and 11.0.10.32 How do I get rid of the old one?

In Plugins (and Applications) it shows two version of Adobe Acrobat: 10.1.13.16 and 11.0.10.32 How do I get rid of the old one?

Chosen solution

Correct. If you think there may be a problem, follow these instructions;

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/



Opps, Sorry, wrong instructions.

Remove both programs. Then install the current.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • DYMO Label Framework Plugin
  • Google Update
  • Logitech Harmony Remote Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Seedonk SeeV
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

FredMcD
  • Top 10 Contributor
4300 solutions 60396 answers

pdubuc said

In Plugins (and Applications) it shows two version of Adobe : 10.1.13.16 and 11.0.10.32 How do I get rid of the old one?

In the address bar, type about:plugins<enter>. Search the page for Acrobat. look for the older version.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

''pdubuc [[#question-1046756|said]]'' <blockquote> In Plugins (and Applications) it shows two version of Adobe : 10.1.13.16 and 11.0.10.32 How do I get rid of the old one? </blockquote> In the address bar, type '''about:plugins'''<enter>. Search the page for '''Acrobat.''' look for the older version. Example; '''Adobe Acrobat''' '''File:''' nppdf32.dll,nppdf32.dll '''Path:''' C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll '''Version:''' 11.0.9.29 '''State:''' Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9 This will show you the path to that program. Copy the '''Path Only.''' Also note the name of the file, and remember it. Now '''Close Firefox.''' Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. '''Warning !''' Remember to delete the right program.

Helpful Reply

Thanks! Especially for the last sentence :). Now that I found the path, I see the Adobe Acrobat 10.1.13.16 is the full version and Adobe Acrobat 11.0.10.32 is the reader. Should I delete the Reader?

Thanks! Especially for the last sentence :). Now that I found the path, I see the Adobe Acrobat 10.1.13.16 is the full version and Adobe Acrobat 11.0.10.32 is the reader. Should I delete the Reader?
FredMcD
  • Top 10 Contributor
4300 solutions 60396 answers

Remove the 10.1.13.16

Remove the 10.1.13.16

Helpful Reply

Quick clarification before I do that. I am not uninstalling the full version from the computer, just the add-on in Firefox - correct?

Quick clarification before I do that. I am not uninstalling the full version from the computer, just the add-on in Firefox - correct?
FredMcD
  • Top 10 Contributor
4300 solutions 60396 answers

Chosen Solution

Correct. If you think there may be a problem, follow these instructions;

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/



Opps, Sorry, wrong instructions.

Remove both programs. Then install the current.

Correct. If you think there may be a problem, follow these instructions; Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 16.0.0.305<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''Version 12.1.7.157 http://get.adobe.com/shockwave/''' Opps, Sorry, wrong instructions. Remove both programs. Then install the current.

Modified by FredMcD

Fishman396 0 solutions 2 answers

pdubuc said

Quick clarification before I do that. I am not uninstalling the full version from the computer, just the add-on in Firefox - correct?

I'm having the same problem and followed the instructions provided by FredMcD. While it didn't uninstall the full version, it did confuse my computer and didn't fix the problem at all.

As far as I can tell, this issue seems to result when the full version of Adobe Acrobat X is installed. After installing/updating the dedicated Acrobat plugin online, Firefox still recognizes the other plugin associated with the full version.

The .dll file associated with the path you find in about:plugins is (oddly) not the plugin. Unfortunately, I'm not sure which file actually is the plugin. Would be great if someone can actually figure out how to resolve this issue...

''pdubuc [[#answer-690854|said]]'' <blockquote> Quick clarification before I do that. I am not uninstalling the full version from the computer, just the add-on in Firefox - correct? </blockquote> I'm having the same problem and followed the instructions provided by FredMcD. While it didn't uninstall the full version, it did confuse my computer and '''didn't fix the problem at all'''. As far as I can tell, this issue seems to result when the full version of Adobe Acrobat X is installed. After installing/updating the dedicated Acrobat plugin online, Firefox still recognizes the other plugin associated with the full version. The .dll file associated with the path you find in about:plugins is (oddly) not the plugin. Unfortunately, I'm not sure which file actually is the plugin. Would be great if someone can actually figure out how to resolve this issue...
FredMcD
  • Top 10 Contributor
4300 solutions 60396 answers

FredMcD said

Remove both programs. Then install the current.
''FredMcD [[#answer-691337|said]]'' <blockquote> Remove both programs. Then install the current. </blockquote>
Fishman396 0 solutions 2 answers

FredMcD said

Remove both programs. Then install the current.

What do you mean by both "programs"?

If one of the programs is Adobe Acrobat X, this would remove the entire application from my computer, which I don't want to do. I just want to remove the associated plugin for Firefox.

''FredMcD [[#answer-691337|said]]'' <blockquote> Remove both programs. Then install the current. </blockquote> What do you mean by both "programs"? If one of the programs is Adobe Acrobat X, this would remove the entire application from my computer, which I don't want to do. I just want to remove the associated plugin for Firefox.

Modified by Fishman396