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Firefox crashes

  • 10 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

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i cant use firefox for browsing its say frequently Firefox crashes reporter problem..how can fix this problem?will you please help about this error? Here is one crash Id problem example: Crash ID: bp-26bc03f9-4588-48a2-bee8-8b0e72150210

All Replies (10)

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Hi did you tried to restart firefox in safe mode as explained here ?

If you do so, if you don't have a firefox sync account to backup all your personal datas like addons and bookmarks, you should use mozbackup, a utility to backup profiles of Mozilla-based software. You can get it here.

Modified by Romain

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It cant soled through using safe mode..

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Sorry, I meant to ask you if you had already reset firefox with the solution above

Modified by Romain

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No i cant reset firefox with the solution above..its still now happened crashing problem..

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Okay, so hum, try this : first backup all your datas with mozbackup, or all your bookmarks as explained here if possible, then uninstall firefox completely (delete personal datas), restart computer to take in consideration the changes. After that, reinstall firefox.

Maybe it can do something.

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if it works, restore your datas (maybe just bookmarks to begin)

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I HAVE ALREADY TAKE THIS REINSTALL process but cant solved.....is this problem related to Ram? my ram is not good condition...

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Ok, all right. I don't know much about RAM memory management. I would'nt say silly things but perhaps.

Modified by Romain

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To be sure about it, If you can, I advice you to change it.

Modified by Romain

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yes, bad ram is one of the causes that can lead firefox to crash. you could test your system with a tool like www.memtest.org