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Firefox crashes and cant solve the problem

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  • 1 has this problem
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  • Last reply by philipp

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I have already asked before about this problem and was given reply by philipp to post the first five crash IDs. Here they are Crash ID: bp-0f564d73-a312-4326-9e99-bc0f32161221 Crash ID: bp-5c943ff6-8443-4ade-a2a1-320572161221 Crash ID: bp-9a11b026-24e2-49ce-923b-8096a2161221 Crash ID: bp-c4bc8d64-dd00-479e-ad61-a27cb2161221 Crash ID: bp-13b41b5a-97dd-40b8-b90e-f728e2161220

please solve my problem.

Thanks

Chosen solution

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

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Chosen Solution

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/