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cannot open pdf files in Firefox.

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I cannot open pdf files in Firefox. (I can in Chrome). I tried Menu - Preferences - PDF - Use Adobe Acrobat Professional. Also tried the same with PDF Browser Plugin 2.4.4 Clicking on a PDF link just opens a blank page.

I cannot open pdf files in Firefox. (I can in Chrome). I tried Menu - Preferences - PDF - Use Adobe Acrobat Professional. Also tried the same with PDF Browser Plugin 2.4.4 Clicking on a PDF link just opens a blank page.

Chosen solution

Glad to help.

Please flag your last post as Solved Problem so other will know.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • ABN AMRO e.dentifier2 Plug-in
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.40.2.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • View PDF documents within your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.20913.0
  • WebEx64 General Plugin Container Version 205
  • iPhoto6

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Boo.ly Shopping 3.011 (getbooly@boo.ly)
  • Ciuvo Price Comparison 1.4.21 (extension@ciuvo.com)
  • PDF Download 3.0.0.2 ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • PDFescape Extension 0.17 ({2A1D5949-B519-4924-BF62-8522FE0D5274})
  • Pocket 3.0.6 (isreaditlater@ideashower.com)
  • PriceBlink 4.2 (info@priceblink.com)
  • Readability 2.4 (readability@readability.com)
  • ReminderFox 2.1.5.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • ScribeFire Classic 4.0.0.1 ({F807FACD-E46A-4793-B345-D58CB177673C})
  • Shorten URL 0.3.8 (ShortenURL@loucypher)
  • URL Advisor 14.0 (urladvisor@kaspersky.com)
  • Virtual Keyboard 14.0 (vkbd@kaspersky.com)
  • Web2PDF converter 1.12 ({e8f509f0-b677-11de-8a39-0800200c9a66})
  • AVG LinkScanner 9.0.834 (linkscanner@avg.com) (Inactive)
  • Clipmarks 4.0.1 ({e1170235-2845-420c-acc3-42261a29dd46}) (Inactive)
  • Firefox PDF Plugin for Mac OS X 1.1.3 (colesbury@gmail.com) (Inactive)
  • Firefox Super Search - People Search & Web Search Toolbar 1.3 (peoplewebsearch@skipease.com) (Inactive)
  • Open in Safari 1.2 (openinsafari@altmusictv.com) (Inactive)
  • Taboo 0.6.1 (taboo@runningfrombears.com) (Inactive)
  • TinyTweet 1.3 (tinytweet@labs.chitika.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 609
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8800 GS OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Type about:preferences#applications<Enter> in the address bar. What is the information for those type files?

Did you want to show the file in Firefox, or another viewer?

Type '''about:preferences#applications'''<Enter> in the address bar. What is the information for those type files? Did you want to show the file in Firefox, or another viewer?

Question owner

When I enter about:preferences#applications <Enter> in the address bar, then for PDF it shows: pdf File (application/x-download) ... Use Adobe Acrobat Professional

pdf File (application/x-pdf) .... Use Adobe Acrobat Professional

Portable Document Format (PDF) ... Save File

I would like all PDF's to open in Adobe Acrobat 8 Professional. Right now none of the PDF's open at all, so opening in Firefox or any other viewer would be preferred over not showing up at all.

When I enter about:preferences#applications <Enter> in the address bar, then for PDF it shows: ''' pdf File (application/x-download) ... Use Adobe Acrobat Professional pdf File (application/x-pdf) .... Use Adobe Acrobat Professional Portable Document Format (PDF) ... Save File''' I would like all PDF's to open in Adobe Acrobat 8 Professional. Right now none of the PDF's open at all, so opening in Firefox or any other viewer would be preferred over not showing up at all.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

You can change the setting by clicking the button at the far right.

You can change the setting by clicking the button at the far right.

Question owner

It does not seem to make any difference whether the "Action" on all 3 of the above pdf Content Types are set to "Always Ask" or "Use Adobe Acrobat Professional" .... when I click on a pdf link it just opens a blank page. Is this problem inherent to newest/current version of Firefox. It seems others have experienced same problem?

It does not seem to make any difference whether the "Action" on all 3 of the above pdf Content Types are set to "Always Ask" or "Use Adobe Acrobat Professional" .... when I click on a pdf link it just opens a blank page. Is this problem inherent to newest/current version of Firefox. It seems others have experienced same problem?

Question owner

See also this image regarding PDF Add On being incompatible.

See also this image regarding PDF Add On being incompatible.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

That last picture said to try PDF Viewer.

There are many viewers here; https://addons.mozilla.org/en-US/firefox/search/?q=PDF%20Viewer.

That last picture said to try PDF Viewer. There are many viewers here; https://addons.mozilla.org/en-US/firefox/search/?q=PDF%20Viewer.

Question owner

OK, I selected: Google Docs Viewer (PDF, DOCX, PPTX, XLSX, etc...) View publicly-accessible PDF, DOCX, PPTX, XLSX, among other files online with Google Docs by only 2 clicks. Click as usual for your default viewer. Support bookmarked URLs. Security and your explicit viewing intention are always honored. Rated 4 out of 5 stars (58) 52,087 users Then clicked on Add to Firefox. It does now show up in Add-ons - Extensions.

But ... when clicking on a PDF link, I still only get a blank page. (some of the other pdf viewers indicated that they were incompatible with Firefox 35, so I did not try any others).

OK, I selected: ''Google Docs Viewer (PDF, DOCX, PPTX, XLSX, etc...) View publicly-accessible PDF, DOCX, PPTX, XLSX, among other files online with Google Docs by only 2 clicks. Click as usual for your default viewer. Support bookmarked URLs. Security and your explicit viewing intention are always honored. Rated 4 out of 5 stars (58) 52,087 users '' Then clicked on Add to Firefox. It does now show up in Add-ons - Extensions. But ... when clicking on a PDF link, I still only get a blank page. (some of the other pdf viewers indicated that they were incompatible with Firefox 35, so I did not try any others).

Question owner

I assume that Mozilla does not have Customer Service / tech support, correct?

I assume that Mozilla does not have Customer Service / tech support, correct?
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Robert5280 said

I assume that Mozilla does not have Customer Service / tech support, correct?

In a manor of speaking. It's us.

I've called the big guys to help you. Good luck.

''Robert5280 [[#answer-689013|said]]'' <blockquote> I assume that Mozilla does not have Customer Service / tech support, correct? </blockquote> In a manor of speaking. It's us. I've called the big guys to help you. Good luck.

Question owner

I uninstalled Firefox, and then re-installed Firefox. Now it opens the PDF files as "Preview in Firefox". Thanks for your various suggestions.

I uninstalled Firefox, and then re-installed Firefox. Now it opens the PDF files as "Preview in Firefox". Thanks for your various suggestions.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

Glad to help.

Please flag your last post as Solved Problem so other will know.

Glad to help. Please flag your last post as '''Solved Problem''' so other will know.

Question owner

Actually the Solution .... Problem Solved was: "I uninstalled Firefox, and then re-installed Firefox. Now it opens the PDF files as "Preview in Firefox"."

Actually the Solution .... Problem Solved was: "I uninstalled Firefox, and then re-installed Firefox. Now it opens the PDF files as "Preview in Firefox"."