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Mozilla freezes and don't downloading unless I keep moving the mouse

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by philipp

Andreas7
Andreas7
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I am using the latest version of Mozilla and it keeps freezing on any pages if I am not constantly moving the mouse !!!!! This is an extremely annoying issue that actually made me open often Internet Explorer which I haven't used for years.

I am using the latest version of Mozilla and it keeps freezing on any pages if I am not constantly moving the mouse !!!!! This is an extremely annoying issue that actually made me open often Internet Explorer which I haven't used for years.

All Replies (1)

philipp
philipp
  • Moderator
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hi andreas, multiple other affected users with the same symptoms have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware