Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

connection untrusted

  • 5 replies
  • 3 have this problem
  • 19 views
  • Last reply by mankie

mankie
mankie
more options

A few days ago I was no longer able to log in to my LastPass vault. It said there was a connection error. I went to lastpass.com and got a message, "This Connection is Untrusted". Because it's an https it won't allow me to add an exception. LastPass technical support has basically given up in trying to find a solution. I went to the certificate manager on my Mac 10.6.8, added an exception and it still won't go to the site. I'm using LastPass on two other browsers with no problem. Firefox is my go to browser, but if I can't get LastPass to work and not able to get to their site, I may have to give up on using Firefox. I've attached two screen shots of the message and the certificate manager

A few days ago I was no longer able to log in to my LastPass vault. It said there was a connection error. I went to lastpass.com and got a message, "This Connection is Untrusted". Because it's an https it won't allow me to add an exception. LastPass technical support has basically given up in trying to find a solution. I went to the certificate manager on my Mac 10.6.8, added an exception and it still won't go to the site. I'm using LastPass on two other browsers with no problem. Firefox is my go to browser, but if I can't get LastPass to work and not able to get to their site, I may have to give up on using Firefox. I've attached two screen shots of the message and the certificate manager
Attached screenshots

Chosen solution

Thanks to cor-el and Sriram Sk. cor-el directed me to the Troubleshooting Information. I didn't follow the rest of his advice. Instead I found the Refresh Firefox which fixed the problem. Still don't understand why just the one https for LastPass was a problem. I went to other https sites and had no issue.

Read this answer in context 👍 0

All Replies (5)

Sriram Sk
Sriram Sk
more options

Do you have your system clock set correctly? It is mostly overlooked when getting an expired certificate warning. As for the unformatted pages, try clearing your firefox's cache and reload those pages.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

You can use this button to go to the currently used Firefox profile folder:

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2014/09/08/phasing-out-certificates-with-1024-bit-rsa-keys/ Phase 2: Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2015/01/28/phase-2-phasing-out-certificates-with-1024-bit-rsa-keys/

mankie
mankie Question owner
more options

Sriram Sk said

Do you have your system clock set correctly? It is mostly overlooked when getting an expired certificate warning. As for the unformatted pages, try clearing your firefox's cache and reload those pages.

Thank you for the response. The clock is fine. However, following another person's solution I found my way to the Refresh Firefox button which did the trick.

mankie
mankie Question owner
more options

cor-el said

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored. You can use this button to go to the currently used Firefox profile folder: If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate. If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2014/09/08/phasing-out-certificates-with-1024-bit-rsa-keys/ Phase 2: Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2015/01/28/phase-2-phasing-out-certificates-with-1024-bit-rsa-keys/

Thank you for the response. The solution you offered was a bit beyond me. However, it did set me on the path in finding the Refresh Firefox button which did the trick.

mankie
mankie Question owner
more options

Chosen Solution

Thanks to cor-el and Sriram Sk. cor-el directed me to the Troubleshooting Information. I didn't follow the rest of his advice. Instead I found the Refresh Firefox which fixed the problem. Still don't understand why just the one https for LastPass was a problem. I went to other https sites and had no issue.