tbird will not send. unnown error. works in safe mode. turned off firewall and still does not work. works fine on desktop but not laptop
cannot send on laptop. desktop, with same settings, works fine. getting unknown error on send. please help. here is the setup from the help function. thanks, tim
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 31.4.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
Profile Folder: C:\Documents and Settings\Tim\Application Data\Thunderbird\Profiles\dhtmqpol.default
(Local drive)
Application Build ID: 20150109111741
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, Tim Corey, (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.4.0
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 7bba5461-432a-473f-a4e4-9a009dfee73
mailnews.database.global.indexer.enabled: false
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1375374210
places.history.expiration.transient_current_max_pages: 78086
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Mobile Intel(R) 945 Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x27ae
Adapter RAM: Unknown
Adapter Drivers: igxprd32
Driver Version: 6.14.10.4926
Driver Date: 2-15-2008
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
All Replies (4)
iof it works in operating system safe mode it is almost certainly your anti virus. Turn off outgoing mail scanning. If it is Thunderbird safe mode it will be an add-on. You will just have to enable them one at a time till you find the culprit.
Thanks for the reply. here is the behavior for all steps:
1. use oper. system safe mode: it works, I can send email
2. no oper. sys. safe mode, t'bird safe mode: cannot send mail
3. no oper. sys safe mode, no t'bird safe mode, all addons disabled: cannot send mail.
It only works when i use oper. sys. safe mode. Addons for t'bird were enabled in this test. (Not using T'bird safe mode either in this test.)
Use BitDefender antivirus, which does not have a setting to turn on/off email scanning. Should I contact BD support? (it seems to point to BD as causing the problem. Interesting that I don't have this problem on 2 other desktops, only the laptop. And in the past, T'bird worked on the laptop. I have tried uninstall and reinstall, but mozilla is SAVING all my account and other info, so I cannot do a clean install. it seems to me that if I could do a clean install, it might work. Any idea how to remove all the data and uninstall? thanks, tim
type %appdata% at the startmenu / search and press enter. Delete the Thunderbird folder... that will delete everything mail settings add-ons the lot.
But I would guess the issue is your anti virus, quite possibly a firewall component.
I completely deleted TB, with uninstall and then deleting folder at %appdata% per your post. Then I reinstalled a fresh copy of TB from scratch. It now works!
I will use Mosbackup to bring it up to date and test again. Worst case, I have a working product without all the mozbackup data, which is ok.
thanks!!! tim