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Firefox crashes

Firefox Troubleshooting
cor-el replied
ioanna1
ioanna1

mozilla firefox shows some flickering pixels (pink - green) after hours of usage and then crashes by turning the screen into black. It has happened many times. what could I do to solve this problem?

Crash ID: bp-e54f71b1-faae-4392-a24a-7be2f2150206

mozilla firefox shows some flickering pixels (pink - green) after hours of usage and then crashes by turning the screen into black. It has happened many times. what could I do to solve this problem? Crash ID: bp-e54f71b1-faae-4392-a24a-7be2f2150206

All Replies (2)

philipp
philipp
  • Moderator

hello ioanna1, maybe that's an issue with hardware acceleration - please try updating your graphics driver - this should be the right link for your configuration: http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

or in case this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

cor-el
cor-el
  • Moderator

Chosen Solution

That is a hang in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: