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Logged in but nothing is synced, been using the new sync for some time now

  • 9 replies
  • 3 have this problem
  • Last reply by guigs

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Every time I reinstalled Windows, downloaded and installed Firefox, I would sign in with my email and password and the sync would start and be done quite fast.

I did that just now with a fresh install of Win 8.1 a legal copy, downloaded and installed Firefox, signed in, but nothing is synced from my old data, only the new ones I created today.

What happened with all of my browsing history data which always synced before?

Please help!

All Replies (9)

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Need help if possible.

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Any issues with the Sync service on your other connected devices?

Did you have any problem signing in to Sync? Like needing to request a new Password for your Firefox Account?

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Did you verify previously that Sync was working correctly.

What issues do you have with Windows that you need to (re)install Windows that often or is this about using more than one computer?

You can check the about:sync-log page to see if any error logs are present.

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thanks for replying.

There is nothing in the about:sync-log, I can only move up one folder, there are no files.

I tried signing in another computer on another firefox installation and all it synced was the new history, websites that I've visited from the day I created this thread.

It's like all my data was reset, the sync works but only for this new data. My old history is gone. But it always worked before, what happened?

The problem is that it always worked, it always synced everything and now it's reset it only synced the new history, websites that I've opened from the day I created this thread.

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You can temporarily toggle this pref on the about:config page to also create a log file on success.

  • services.sync.log.appender.file.logOnSuccess = true

Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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That log show that in one occasion 1 tab is synced and further down 12 history items

Sync.Engine.Tabs	INFO	Uploading all of 1 records
Sync.Engine.History	INFO	Uploading all of 12 records
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The sync works, it remembers what I visit and restores on a new installation.

But my older history before I first posted here is gone, it's like I've just created a new sync account, even tho my account is much older.

Is there nothing I can do about it? I might have a firefox installation with all the history downloaded when the sync worked fine for me.

Is there any other way or I have to use the mentioned^ installation to get everything back?

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Hi Erroneous, From the old installation it is possible to recover the profile folder if it is intact: Recovering important data from an old profile