Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

Thunderbird crashes when clicking on link in email. SOLVED by turning off hardware acceleration

Thunderbird Troubleshooting
Wayne Mery replied 3 years ago
gppixelworks
gppixelworks

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14 When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated. Same results running in Safe Mode. Any ideas?

Modified by Wayne Mery

All Replies (4)

Matt
Matt
  • Top 25 Contributor

Chosen Solution

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

gppixelworks
gppixelworks Question owner

That did the trick!

A side note:

gfx.direct2d.disabled was not already listed in config so added the listing.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

gppixelworks,

Can you post your crash IDs please? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

(It's been a long time, so we're catching up) If you still have issues when using a current version, please create a new topic.