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Firefox sync PW change accepted - Sync will not allow login.

Posted

I had to reinstall Windows 8.1 on my desktop. Sync would not work - incorrect password. Used Android device to get change to password for sync. Changed PW from desktop, kept PW in paste buffer. Cannot log in, despite FF accepting new password. Even had to create new account, since asking a question creates a login request... which is denied.

I had to reinstall Windows 8.1 on my desktop. Sync would not work - incorrect password. Used Android device to get change to password for sync. Changed PW from desktop, kept PW in paste buffer. Cannot log in, despite FF accepting new password. Even had to create new account, since asking a question creates a login request... which is denied.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG

Application

  • Firefox 35.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 650M
  • adapterDescription2:
  • adapterDeviceID: 0x0fd1
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 05661028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 10-23-2013
  • driverDate2:
  • driverVersion: 9.18.13.3165
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 650M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Reload past the cache at accounts.firefox.com: Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Reload past the cache at accounts.firefox.com: Reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' button with a left click. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) Let us know if this solves the issues you are having.
cor-el
  • Top 10 Contributor
  • Moderator
17407 solutions 157253 answers

Try to disconnect and reconnect to Sync.

You can also try to delete the signedInUser.json file in the profile folder with Firefox closed.

You can use this button to go to the currently used Firefox profile folder:

Try to disconnect and reconnect to Sync. You can also try to delete the signedInUser.json file in the profile folder with Firefox closed. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox