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I changed the WPA-PSK key on my Netgear router. How do I make the computer recognise the router with its new network key?

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The WPA-PSK network key on my Netgear router was extremely complex, and typing it into my Kindle when I wanted to buy a book was a nightmare! So I changed the key to something I could manage, typed it in my Kindle, and now Kindle works fine - no problem with it. Snag is the computer won't connect now! I have to plug that yellow cable into the router and the computer to get on the internet. (You can tell how computer savvy I am !!!) Can somebody help me please?

The WPA-PSK network key on my Netgear router was extremely complex, and typing it into my Kindle when I wanted to buy a book was a nightmare! So I changed the key to something I could manage, typed it in my Kindle, and now Kindle works fine - no problem with it. Snag is the computer won't connect now! I have to plug that yellow cable into the router and the computer to get on the internet. (You can tell how computer savvy I am !!!) Can somebody help me please?

Chosen solution

Delete the network information that is stored on the operating system and try to detect the wireless with a fresh start. Then store the new key.

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FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I think what you need to do is open the computers Network Manager. Have it search for signals, and log in to yours.

I think what you need to do is open the computers Network Manager. Have it search for signals, and log in to yours.

Question owner

Thanks very much FredMcD. Unfortunately all it did was say it couldn't find a signal. I clicked Troubleshoot and it seemed to search for a while, then advised me to get a friend to help! I've finished up changing the network key back to the old complicated one (fortunately I'd kept a copy) but it's very frustrating because I'm going to have to go through the whole thing again next time I want to use a device that requires the network key. Never mind. Thanks a lot for trying.

Thanks very much FredMcD. Unfortunately all it did was say it couldn't find a signal. I clicked Troubleshoot and it seemed to search for a while, then advised me to get a friend to help! I've finished up changing the network key back to the old complicated one (fortunately I'd kept a copy) but it's very frustrating because I'm going to have to go through the whole thing again next time I want to use a device that requires the network key. Never mind. Thanks a lot for trying.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
guigs 1072 solutions 11697 answers

Hi Margo65, If you have not set up your network over again it is possible to set up the wireless while connected to the ethernet cable. However best bet is to configure how Windows connects to the internet by trying to detect the wireless coming from the router.

Does your router have a control panel that you can access from the mobile device as well?

Netgear also has a support contact: http://support.netgear.com/general/co.../default.aspx

Hi Margo65, If you have not set up your network over again it is possible to set up the wireless while connected to the ethernet cable. However best bet is to configure how Windows connects to the internet by trying to detect the wireless coming from the router. Does your router have a control panel that you can access from the mobile device as well? Netgear also has a support contact: [http://support.netgear.com/general/contact/default.aspx]

Question owner

Thanks for this, guigs2. Unfortunately the Netgear support didn't get me anywhere because the terms it used bore no relation to what the computer came up with. I think the problem is in Windows (it's Windows 7 Professional). I can't access the router control panel from my mobile device, by the way. When I have time I'll try the Windows help website, but meanwhile I've reset the router with the old network key, so the computer can access the internet wirelessly as before. That's all I can do for now, and after all it does work ok. Thanks so much for trying to help me.

Thanks for this, guigs2. Unfortunately the Netgear support didn't get me anywhere because the terms it used bore no relation to what the computer came up with. I think the problem is in Windows (it's Windows 7 Professional). I can't access the router control panel from my mobile device, by the way. When I have time I'll try the Windows help website, but meanwhile I've reset the router with the old network key, so the computer can access the internet wirelessly as before. That's all I can do for now, and after all it does work ok. Thanks so much for trying to help me.
guigs 1072 solutions 11697 answers

Chosen Solution

Delete the network information that is stored on the operating system and try to detect the wireless with a fresh start. Then store the new key.

Delete the network information that is stored on the operating system and try to detect the wireless with a fresh start. Then store the new key.