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a plug-in (shockwaveflash) isn't responding

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

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hi there, i have windows 7 flash player ending in 257. the shockwave error keeps on coming up all the time. mainly when i try to watch on demand or play farmville 2 on fb. it does it on chrome and firefox. been having this problem for a while. pleaseee helppp. thankyou.

hi there, i have windows 7 flash player ending in 257. the shockwave error keeps on coming up all the time. mainly when i try to watch on demand or play farmville 2 on fb. it does it on chrome and firefox. been having this problem for a while. pleaseee helppp. thankyou.

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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: