X
Tap here to go to the mobile version of the site.

Support Forum

I can not download firefox on my pc without it crashing

Posted

I tried to download firefox on my lenovo laptop, and it downloads and installs, but as soon as the download is complete it comes up with a message that Firefox has stopped working, I click the check online for a solution and it shows shows an application error; "The application was unable to start correctly (0xc0000005). Click OK to close the application."

I copied the details of the "crash":
 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	34.0.5.5443
 Application Timestamp:	5475e0b9
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000005
 Exception Offset:	0003ea47
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	4c0d
 Additional Information 2:	4c0d4d78887f76d971d5d00f1f20a433
 Additional Information 3:	4c0d
 Additional Information 4:	4c0d4d78887f76d971d5d00f1f20a433

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt


Any help would be greatly appreciated as I do not want to use internet explorer for anything. Thank You.

I tried to download firefox on my lenovo laptop, and it downloads and installs, but as soon as the download is complete it comes up with a message that Firefox has stopped working, I click the check online for a solution and it shows shows an application error; "The application was unable to start correctly (0xc0000005). Click OK to close the application." I copied the details of the "crash": Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 34.0.5.5443 Application Timestamp: 5475e0b9 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000005 Exception Offset: 0003ea47 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 4c0d Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433 Additional Information 3: 4c0d Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Any help would be greatly appreciated as I do not want to use internet explorer for anything. Thank You.

Additional System Details

Installed Plug-ins

  • 20-20 Technologies - 20-20 3D Viewer for IKEA v5.0.93.0
  • 20-20 Technologies - 20-20 3D Viewer for Web v5.0.94.0
  • Catalina Savings Printer Plugin
  • Hopster Coupon Printer Plugin for Mac
  • Coupons Inc., Coupon Printing Plugin
  • Provides information about the default web browser
  • Garmin Communicator Plug-in Version 2.9.1.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RocketLife Software Component
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • Unity Web Player version 4.1.3f3. (c) 2012 Unity Technologies ApS. All rights reserved.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

Question owner

I am writing this with my Macbook, the operating system I am running on the Lenovo is Windows 7 Professional.

I am writing this with my Macbook, the operating system I am running on the Lenovo is Windows 7 Professional.
FredMcD
  • Top 10 Contributor
4334 solutions 60947 answers

Download Firefox Full Installer For All languages And Systems {web link}


Separate Issue; Your System Details shows;

Installed Plug-ins

20-20 Technologies - 20-20 3D Viewer for IKEA v5.0.93.0 20-20 Technologies - 20-20 3D Viewer for Web v5.0.94.0

Having more than one version of a program may cause issues.

'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} ----------------------- Separate Issue; Your System Details shows; Installed Plug-ins 20-20 Technologies - 20-20 3D Viewer for IKEA v5.0.93.0 20-20 Technologies - 20-20 3D Viewer for Web v5.0.94.0 Having more than one version of a program may cause issues.