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firefox wont open please help

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:
 Application Timestamp:	54224e2c
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea91c
 Exception Code:	c0000005
 Exception Offset:	00052df6
 OS Version:	6.1.7601.
 Locale ID:	1033
 Additional Information 1:	b4c7
 Additional Information 2:	b4c74252b02ba14273a3332638c80d68
 Additional Information 3:	71f9
 Additional Information 4:	71f9f4f54ef467b85417e0805553db89

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All Replies (1)

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Please describe the problem better. How are you calling Firefox? What, if anything, happens?

Please try doing this;

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.