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i bought a computer and dont know password to get updates

the-edmeister replied
alexsdad

I have got a computer but i do not no the password to get my updates my version of firefox is old

I have got a computer but i do not no the password to get my updates my version of firefox is old

All Replies (3)

So you bought a used computer and don't know the password? You should reinstall the operating system so you aren't using someone else's system with someone elses data and potential malware and spyware. Then you can set the password and install and update software.

An answer was provided in this duplicate thread, which is now locked.

https://support.mozilla.org/en-US/questions/1041076#answer-676507

Also, an answer was provided here, which is now locked, too: https://support.mozilla.org/en-US/questions/1041109#answer-676753