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Firefox regularly shuts itself off. I can't reset it because any attempt to do so causes it to crash. Please help.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

strubenuff
strubenuff
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Firefox randomly closes. I cannot find a clear link between any particular webpage or amount of time or number of tabs that is relates to these constant crashes. I would like to reset Firefox to see if this solves the problem. However, click on "Troubleshooting information" instantly causes a crash. Trying to use the address bar to get to the support page instantly causes a crash. Is there another way to achieve this?

Firefox randomly closes. I cannot find a clear link between any particular webpage or amount of time or number of tabs that is relates to these constant crashes. I would like to reset Firefox to see if this solves the problem. However, click on "Troubleshooting information" instantly causes a crash. Trying to use the address bar to get to the support page instantly causes a crash. Is there another way to achieve this?

All Replies (2)

Siva
Siva
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boot your pc in safe mode( +networking if necessary) and try to reset it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: