You can use these links to get the latest plugin installers: * Flash (Shockwave Flash): http://get.adobe.com/flashplayer ** Make sure to uncheck any unwanted extras before downloading ** If the "Your system" line does not recognize you as using Firefox, use this link instead: http://get.adobe.com/flashplayer/otherversions/ * Java: http://www.java.com/en/download/installed.jsp ** Watch for the plugin notification icon in the address bar (looks like a Lego block) to allow Java on the test page if needed ** After starting the installer, watch out for the Ask toolbar or other potentially unwanted extras and deselect them before proceeding If either of these is blocked, please describe the error message in more detail and, if possible, get a screen shot of it (see: [[How do I create a screenshot of my problem?]]).