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keep getting this annoying pop up and it wont go away

  • 4 replies
  • 1 has this problem
  • 576 views
  • Last reply by robrod

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when i open fire fox I keep getting this poping up and it keeps repeating itself plese see the image attached

Chosen solution

Note that you can currently also attach images to the first post.

  • Bug 1094983 - I as a user would like to have a way to add screenshots easily
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For future reference:

One common cause of unwanted windows and tabs is a bad add-on. Here is my suggested procedure for tracking down and cleaning those up:

(1) Open the Windows Control Panel, Add/Remove Programs Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?

Modified by jscher2000

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Chosen Solution

Note that you can currently also attach images to the first post.

  • Bug 1094983 - I as a user would like to have a way to add screenshots easily
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I did attach a screen shot of my problem dont know why you never received it ,but i solved my problem by changing my home page i.e ( the bbcnews)to firefox and then reset it back to BBC news this stopped the annoying popup many thanks everyone for everything Robrod