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Cannot turn on Firefox

Posted

Just connected to new ISP (Comcast) in FL. Firefox has been my default browser for years. Now, Firefox disappears from my dock after shutoff. Still appears in Applications. Clicking on Firefox in Applications returns it to the dock, but clicking on Firefox in the dock results in connection timeout. Same thing appears to be happening with Safari. Sending and receiving mail OK. Any help would be sincerely appreciated.

Just connected to new ISP (Comcast) in FL. Firefox has been my default browser for years. Now, Firefox disappears from my dock after shutoff. Still appears in Applications. Clicking on Firefox in Applications returns it to the dock, but clicking on Firefox in the dock results in connection timeout. Same thing appears to be happening with Safari. Sending and receiving mail OK. Any help would be sincerely appreciated.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • iPhoto6

Application

  • Firefox 35.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 8a0
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 320M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
589 solutions 4999 answers

If the issue is occurring on multiple browsers, it is most likely an issue with your computer or network. Please contact your ISP or network administrator for further assistance.

If the issue is occurring on multiple browsers, it is most likely an issue with your computer or network. Please contact your ISP or network administrator for further assistance.