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Recently a "New Tab" opens when I open Firefox; also pop up adds are appearing when I use Firefox. How do I disable these?

Posted

the New Tab has large icons, Face Book is one and there are others. I don't want to disable pop ups in general, just this new ad bar that just started appearing across the bottom of every page or tab that I access with Firefox.

the New Tab has large icons, Face Book is one and there are others. I don't want to disable pop ups in general, just this new ad bar that just started appearing across the bottom of every page or tab that I access with Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Astro Search 1.0 ({a4e8e115-cb39-4052-bf49-592c60c61f2b})
  • AVG Security Toolbar 18.1.9.799 (avg@toolbar)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • New Tab 2.0 ({5042dc15-c9d2-453a-914d-4a5b9584ecf4})
  • Search Manager for Moziila Firefox ™ 2.0 ({71e6896a-7bed-49b8-bb69-e641e983b31b})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Web-to-Save 6.0 (info@webtosave.com)
  • Astromenda Search Addon 1.2 ({18d5a8fe-5428-485b-968f-b97b05a92b54}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-28-2010
  • driverDate2:
  • driverVersion: 8.15.10.2253
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: False
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.checkDX10: False
  • media.gmp-gmpopenh264.lastUpdate: 1415041637
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418027920
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418027919
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415912459

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Type about:config<Enter> in the address bar. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type browser.newtab.url This tells Firefox what to show when a new tab is opened. If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any web page or about: page you want.

The same instructions are used for the new window setting, listed as browser.startup.homepage.

Type '''about:config'''<Enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type '''browser.newtab.url''' This tells Firefox what to show when a new tab is opened. If you want, right click and select '''Modify'''. You can change the setting to; '''about:home''' (Firefox default home page), '''about:newtab''' (shows the sites most visited), '''about:blank''' (a blank page), or you can enter any '''web page''' or '''about: page''' you want. The same instructions are used for the new window setting, listed as '''browser.startup.homepage'''.

Question owner

the tab that automatically opens and covers the Mozilla Firefox Start Page is titled "New Tab" - see screenshot. I did execute the about:config routine, didn't change it so I went back and reset it.

the tab that automatically opens and covers the Mozilla Firefox Start Page is titled "New Tab" - see screenshot. I did execute the about:config routine, didn't change it so I went back and reset it.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Has your problem been fixed?

Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Has your problem been fixed? Bookmark and use this; Download the '''[https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Question owner

I installed the search reset. I was glad to get Google back on the Start Page but the "New Tab" still comes up first.

I installed the search reset. I was glad to get Google back on the Start Page but the "New Tab" still comes up first.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

How do you mean, coming up first ? Is it coming up when you start Firefox?

Did you follow the instructions from my second post here? 12/8/14 7:06 PM

How do you mean, ''coming up first'' ? Is it coming up when you start Firefox? Did you follow the instructions from my second post here? '''[https://support.mozilla.org/en-US/questions/1035080#answer-662144 12/8/14 7:06 PM]'''

Question owner

Yes, I installed the Search Reset which did change the search engine on the the Firefox Start Page (from Yahoo back to Google)

When I click on the Firefox icon on my toolbar the browser opens with the "New Tab" tab in front of and completely covering the Firefox Start Page (see screenshot 2 posts back). I close it and then I have the Start Page. Also whenever I open a page while on Firefox a bar of ads comes across the bottom of the page. I X it out and it reappears when I change pages. Both of these things started at the same time (about a week ago). Are they related? Are they sanctioned by Mozilla? Anyway I appreciate your help thus far Fred, I hope we can lick it and I can get things back to normal. Best, TomW

Yes, I installed the Search Reset which did change the search engine on the the Firefox Start Page (from Yahoo back to Google) When I click on the Firefox icon on my toolbar the browser opens with the "New Tab" tab in front of and completely covering the Firefox Start Page (see screenshot 2 posts back). I close it and then I have the Start Page. Also whenever I open a page while on Firefox a bar of ads comes across the bottom of the page. I X it out and it reappears when I change pages. Both of these things started at the same time (about a week ago). Are they related? Are they sanctioned by Mozilla? Anyway I appreciate your help thus far Fred, I hope we can lick it and I can get things back to normal. Best, TomW
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

That all sounds like add-ware.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

That all sounds like add-ware. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I've done malwarebytes and AVG without success so I will continue through your list of solutions. I'll be away from the computer for a day or so. I'll let you know how it goes. Thanks, TomW

I've done malwarebytes and AVG without success so I will continue through your list of solutions. I'll be away from the computer for a day or so. I'll let you know how it goes. Thanks, TomW

Modified by theta-art

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Type about:config<Enter> in the address bar. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type browser.startup.homepage

What is the current value? Post it here. Right click and select Copy

If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any web page or about: page you want.

Type '''about:config'''<Enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type '''browser.startup.homepage''' What is the current value? Post it here. Right click and select '''Copy''' If you want, right click and select '''Modify'''. You can change the setting to; '''about:home''' (Firefox default home page), '''about:newtab''' (shows the sites most visited), '''about:blank''' (a blank page), or you can enter any '''web page''' or '''about: page''' you want.