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Firefox 34 crashes frequently...just like all the recent earlier versions.

  • 11 replies
  • 51 have this problem
  • 2337 views
  • Last reply by ideato

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I keep upgrading FF, it keeps crashing on me. Last update yesterday, still several crashes since then. Can Mozilla really fix this bug? It's been happening for the last few versions.

Chosen solution

Best wishes to you also.

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All Replies (11)

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Hello connierose0218, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-fab8bba7-00a5-4e7c-a16a-36a222141203 12/3/2014 9:23 AM bp-02587286-6239-4f41-aa99-5d8f62141202 12/2/2014 9:59 AM bp-c89babc1-8126-4a9f-b3b9-dbe842141130 11/30/2014 1:34 PM bp-d6fb08a1-74eb-4d1b-b968-a8d842141123 11/23/2014 9:37 AM bp-79f09a58-6a28-4fb7-ba8f-a5be12141122 11/22/2014 2:56 PM

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First try to disable hardware acceleration in Firefox, go from : Tools > Options > Advanced > General > Browsing "Use hardware acceleration when available" , to see if that solve the problem.

But better is to Upgrade your graphics drivers .

http://support.amd.com/en-us/download

thank you

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I disabled the hardware acceleration, we'll see if that works. Upgrading the graphics drivers seems like too big a deal, because I have no idea what graphics I'm using, and although I followed a few screens in the various driver update suggestions, it's still beyond me. I update Windows frequently, and just went into see if there were any graphics driver updates that I missed, but there aren't any. Unless they're embedded within the regular Windows updates (my system is 64 bit). So, I'll let you know how it goes.

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Actually, I looked again and did find a couple of Intel driver updates and they're installing as we speak. Again, I'll let you know how things go now. Thanks for your assistance.

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The crash reports flagged these programs;

atidxx32.dll = Advanced Micro Devices

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I don't know what that means or what to do about it.

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Do you know this program? Talk to their support and ask about your problem.

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The issue is related to the graphic drivers.

2 related bugs :

[please do not comment in BUG reports]

thank you

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Thanks all. I've updated my graphics drivers and so far so good. If the problem is anything more obtuse than that, I'll just forget about it. Best wishes to all.

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Chosen Solution

Best wishes to you also.