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Bug? Firefox, Silverlight and big resolutions

Posted

Hi,

We are a company with Firefox 24 deployed to more than 2000 PCs. We have an Intranet app made with Silverlight working ok with this Firefox version. But now we want to update to Firefox 33 and testing it we've found that it doesn't work with the Silverlight app with big monitors. It seems to be related to the resolution of the monitor, or at least, to the size of the Firefox window. The problem is that the mouse pointer doesn't seem to be pointing where it is. It's better explained in this screencast, where you can see that in a 1024px Firefox window it works OK, but when it's 1920px it doesn't work: https://www.youtube.com/watch?v=DA9DLYc-vpE

We tried different versions of Silverlight, currently 5.1.30514.0 I don't know in which Firefox version it started to appear this bug. With Internet Explorer it works.

Any idea?

Hi, We are a company with Firefox 24 deployed to more than 2000 PCs. We have an Intranet app made with Silverlight working ok with this Firefox version. But now we want to update to Firefox 33 and testing it we've found that it doesn't work with the Silverlight app with big monitors. It seems to be related to the resolution of the monitor, or at least, to the size of the Firefox window. The problem is that the mouse pointer doesn't seem to be pointing where it is. It's better explained in this screencast, where you can see that in a 1024px Firefox window it works OK, but when it's 1920px it doesn't work: https://www.youtube.com/watch?v=DA9DLYc-vpE We tried different versions of Silverlight, currently 5.1.30514.0 I don't know in which Firefox version it started to appear this bug. With Internet Explorer it works. Any idea?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • GEPlugin
  • Version 5.38.6.0
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Google Update
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • VMware Remote Console Plug-in

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/ca/

Extensions

  • Better Notifications 0.2 (deltaburnt-betternotif@jetpack)
  • Bluhell Firewall 2.4.0 ({6BB5760D-F97E-421B-AF5B-8457A90C3CED})
  • British English Dictionary 1.19.1.2 (en-GB@dictionaries.addons.mozilla.org)
  • Diccionario de Español/España 1.5.1.2 (es-es@dictionaries.addons.mozilla.org)
  • Fox To Phone 1.2.4 (sendtophone@martinezdelizarrondo.com)
  • FoxyProxy Standard 4.4.1 (foxyproxy@eric.h.jung)
  • Go Parent Folder 2.9.1 (goParentFolder@alice)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • IE View 1.5.1 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • KeeFox 1.4.4 (keefox@chris.tomlinson)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • Privacy Badger Firefox 0.2.3 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Private Tab 0.1.7.3 (privateTab@infocatcher)
  • ProfilePassword-Firefox 0.3.19 ({b9615918-d3de-44a4-ab65-76df7ea1f1c1})
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.3.6 (foxmarks@kei.com)
  • AdBlock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net) (Inactive)
  • Awesome screenshot: Capture and Annotate 2.4.4 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • Web Developer 1.2.5 ({c45c406e-ab73-11d8-be73-000a95be3b12}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 339a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.disk_cache_ssl: False
  • browser.cache.frecency_experiment: 3
  • browser.cache.use_new_backend: 1
  • browser.fixup.domainwhitelist.informatica10: True
  • browser.fixup.domainwhitelist.informatica2: True
  • browser.fixup.domainwhitelist.informatica5: True
  • browser.fixup.domainwhitelist.svrbi: True
  • browser.fixup.domainwhitelist.svrpuntnet: True
  • browser.fixup.domainwhitelist.zeus: True
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage_override.buildID: 20140303030201
  • browser.startup.homepage_override.mstone: ignore
  • dom.allow_scripts_to_close_windows: True
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.mozTCPSocket.enabled: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1412230033
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416985980
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417072413
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.npdeployjava: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416395247

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4220 solutions 58906 answers

Helpful Reply

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Chosen Solution

Thx! I've filled a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1105642
guigs 1072 solutions 11697 answers

Helpful Reply

Dimas it looks like Gijs is helping you in the bug, I will mark the bug as the solution for now, however if there are more questions or support needed, please feel free to respond to this post and we are happy to help.

Dimas it looks like Gijs is helping you in the bug, I will mark the bug as the solution for now, however if there are more questions or support needed, please feel free to respond to this post and we are happy to help.