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Adobe flash crashes only in Firefox.

Posted

This is driving me nuts. Adobe flash crashes every time in multiple sites. I have reset Firefox, uninstalled every add on to test them. Right now there are no add on's (post resetting Firefox). Going down the list of fixes here: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

-Yes, the plugins are all up to date -I cannot disable acceleration because if I right click on the red box (located here: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues), I get the message that the shockwave flash plugin is busy or ahs stopped working

Help!

This is driving me nuts. Adobe flash crashes every time in multiple sites. I have reset Firefox, uninstalled every add on to test them. Right now there are no add on's (post resetting Firefox). Going down the list of fixes here: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed -Yes, the plugins are all up to date -I cannot disable acceleration because if I right click on the red box (located here: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues), I get the message that the shockwave flash plugin is busy or ahs stopped working Help!

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Picasa plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Nitro PDF plugin for Firefox and Chrome
  • Intel AppUp Hyperlink Plugin

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dangerous Websites Blocker 14.0.0.4939 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4939 (url_advisor@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4939 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 8-19-2013
  • driverDate2:
  • driverVersion: 10.18.10.3277
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1416662905
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416662904
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416664095
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1416664094

Misc

  • User JS: No
  • Accessibility: Yes
theshine 2 solutions 33 answers

can you take me a screen shot of all your running process when you load firefox, all of them please... :)

can you take me a screen shot of all your running process when you load firefox, all of them please... :)

Question owner

Sure. This will take a couple of screen shots since the list of *all* processes is pretty long. There are five screen shots total. Does this help?

Also, I'm on Windows 8.1, 64-bit. The Firefox version is 33.1.1

Thanks!

Sure. This will take a couple of screen shots since the list of *all* processes is pretty long. There are five screen shots total. Does this help? Also, I'm on Windows 8.1, 64-bit. The Firefox version is 33.1.1 Thanks!
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157910 answers

I'm not seeing the plugin-container or the Flash plugin in the screenshot. You would have to check when page that uses Flash is open.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

I'm not seeing the plugin-container or the Flash plugin in the screenshot. You would have to check when page that uses Flash is open. ----- You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting