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When i try to install firefox 33.1 or any version it says "Sorry Firefox cannot be installed. This version requires Windows XP SP2 or newer", I have SP3

Posted

I cannot install the lastest addition of firefox on Windows XP Professional SP3. I currently have version 12.0 and when I click check for Updates it says Firefox is up to date. However almost all websites display a notices that says "Looks like you're using an older version of firefox.

I cannot install the lastest addition of firefox on Windows XP Professional SP3. I currently have version 12.0 and when I click check for Updates it says Firefox is up to date. However almost all websites display a notices that says "Looks like you're using an older version of firefox.

Chosen solution

Make sure that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

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Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.4 r402
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Heppkat Communicator
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Adobe PDF Plug-In For Firefox and Netscape
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

{"libraryVersions": "Troubleshoot data provider failed: libraryVersions\nTypeError: Cc['@mozilla.org/security/nssversion;1'] is undefined", "javaScript": "Troubleshoot data provider failed: javaScript\nTypeError: winEnumer.getNext().QueryInterface(Ci.nsIInterfaceRequestor).getInterface(Ci.nsIDOMWindowUtils).isIncrementalGCEnabled is not a function", "accessibility": {"isActive": false}, "application": {"userAgent": "Mozilla/5.0 (Windows NT 5.0; rv:12.0) Gecko/20100101 Firefox/12.0", "supportURL": "http://support.mozilla.org/1/firefox/12.0/WINNT/en-US/", "version": "12.0", "name": "Firefox"}, "modifiedPreferences": {"browser.display.background_color": "#C0C0C0", "network.cookie.prefsMigrated": true, "gfx.blacklist.suggested-driver-version": "6.14.10.5218", "browser.places.smartBookmarksVersion": 2, "places.last_vacuum": 1328553142, "accessibility.typeaheadfind.flashBar": 0, "security.default_personal_cert": "Select Automatically", "browser.startup.homepage_override.mstone": "rv:12.0", "security.enable_ssl2": true, "network.cookie.lifetimePolicy": 2, "browser.tabs.onTop": false, "privacy.sanitize.sanitizeOnShutdown": true, "places.history.enabled": false, "browser.startup.homepage": "http://www.yahoo.com/", "privacy.sanitize.migrateFx3Prefs": true, "security.warn_viewing_mixed": false, "general.useragent.extra.microsoftdotnet": "(.NET CLR 3.5.30729)", "browser.cache.disk.smart_size.first_run": false, "extensions.lastAppVersion": "12.0", "browser.history_expire_days.mirror": 180, "privacy.sanitize.timeSpan": 0, "browser.cache.disk.capacity": 1048576, "browser.startup.homepage_override.buildID": "20120420145725", "places.history.expiration.transient_current_max_pages": 26553, "browser.tabs.warnOnClose": false, "browser.display.use_system_colors": true, "places.database.lastMaintenance": 1416455748}, "extensions": [{"version": "2.2.3", "name": "Adblock Plus", "isActive": true, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"}, {"version": "1.9", "name": "Dictionary Tooltip", "isActive": true, "id": "{C6128004-4838-4708-9A97-BB172D17767D}"}, {"version": "1.1a", "name": "Troubleshooter", "isActive": true, "id": "troubleshooter@mozilla.org"}, {"version": "0.7.7", "name": "Updated Ad Blocker for Firefox 11+", "isActive": true, "id": "{4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}"}, {"version": "1.0", "name": "Java Quick Starter", "isActive": false, "id": "jqs@sun.com"}, {"version": "1.2.1", "name": "Microsoft .NET Framework Assistant", "isActive": false, "id": "{20a82645-c095-46ed-80e3-08825760534b}"}, {"version": "1.0", "name": "Performance Cache", "isActive": false, "id": "dtylkjzoef@dtylkjzoef.org"}], "graphics": "Troubleshoot data provider failed: graphics\nTypeError: ext is null", "userJS": {"exists": false}}

the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40149 answers

Helpful Reply

The useragent of the Firefox 12.0 version that you used to post here indicates your Operating System is Windows 2000 (Windows NT 5.0;), which isn't supported by Mozilla for anything newer than Firefox 12.0.

You could try using IE to download Firefox 33.1.1 from here: http://www.mozilla.com/en-US/firefox/all.html

The useragent of the Firefox 12.0 version that you used to post here indicates your Operating System is Windows 2000 (Windows NT 5.0;), which isn't supported by Mozilla for anything newer than Firefox 12.0. You could try using IE to download Firefox 33.1.1 from here: http://www.mozilla.com/en-US/firefox/all.html
cor-el
  • Top 10 Contributor
  • Moderator
17473 solutions 157934 answers

Chosen Solution

Make sure that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Make sure that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.