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Sync not working since upgrade to 33.1.1

Posted

Since upgrading to 33.1.1 I have been unable to sync either of my computers. Below is my link to the last sync log.

http://pastebin.mozilla.org/7332411

Since upgrading to 33.1.1 I have been unable to sync either of my computers. Below is my link to the last sync log. http://pastebin.mozilla.org/7332411

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • GEPlugin

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • RoboForm Toolbar for Firefox 7.9.11.1 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Pushbullet 36 (jid1-BYcQOfYfmBMd9A@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 7800 GS
  • adapterDescription2:
  • adapterDeviceID: 0x00f5
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 7800 GS Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • font.internaluseonly.changed: True
  • media.gmp-gmpopenh264.lastUpdate: 1413331435
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416064812
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416115070
  • places.history.expiration.transient_current_max_pages: 53656
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npgoogleupdate: 2
  • plugin.state.nppdf: 2
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.tls.version.max: 1
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415858145

Misc

  • User JS: No
  • Accessibility: Yes
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40146 answers

Suggestion - see if it works when disabling add-ons and preferences from the Sync process.

Suggestion - see if it works when disabling '''add-ons''' and '''preferences''' from the Sync process.

Question owner

I made the changes and restarted firefox. No difference first error was unknown. Next error was server maint.

I made the changes and restarted firefox. No difference first error was unknown. Next error was server maint.
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello spainter, this is most likely an issue on the server side at the moment & nothing wrong on your particular installation/account. it's probably best to just sit this one out - sorry for the inconvenience...

hello spainter, this is most likely an issue on the server side at the moment & nothing wrong on your particular installation/account. it's probably best to just sit this one out - sorry for the inconvenience...

Question owner

It isn't doing it on my android cell phone. Firefox syncs with out a problem. Just errors on my computers.

It isn't doing it on my android cell phone. Firefox syncs with out a problem. Just errors on my computers.
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

the "GET fail 503" part of the log indicates a server error - unfortunately it's currently the weekend, so it might take a bit until this can be escalated to the sync team...

the "GET fail 503" part of the log indicates a server error - unfortunately it's currently the weekend, so it might take a bit until this can be escalated to the sync team...