Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keep asking for proxy moz-proxy username and password

  • 7 replies
  • 3 have this problem
  • 6 views
  • Last reply by yriver

more options

Windows 7, latest firefox. When I go to certain websites (like amazon.com), it keeps asking me The proxy moz-proxy:... user name and password. Entered CORRECT username and password and doesn't work. Keep asking again and again until I click cancel. Quite for couple of minutes and then back again. Not all sites, some sites have no problem at all. Using system proxy.

Tried reset firefox and lots of config setting on the web, nothing works. Can someone help?!

Thanks.

Windows 7, latest firefox. When I go to certain websites (like amazon.com), it keeps asking me The proxy moz-proxy:... user name and password. Entered CORRECT username and password and doesn't work. Keep asking again and again until I click cancel. Quite for couple of minutes and then back again. Not all sites, some sites have no problem at all. Using system proxy. Tried reset firefox and lots of config setting on the web, nothing works. Can someone help?! Thanks.

All Replies (7)

more options

Hi, can anyone help with this?

more options

Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/


If you are not sure about something asking about your password, Leave.

The only thing that should be asking about your proxy, is your proxy.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Thanks. Here is the screen shot. Please help.

more options

Ahh. That is the web site asking for its password. This is used by sites that you pay to use.

more options

See also:

  • about:config page: network.websocket.enabled = false
more options

No. the ip is our proxy server, but my proxy user and password not work. I can only cancel here.

more options

first thing I tried before wss reset my firefox and turned off the websocket, but it didn't fix the issue. I still see this pop-up windows.