Archive folder doesn't exist
I have read and followed everything I can find about archiving data, but the problem is that the location specified in Tools/Account Settings/(account)/Copies and Folders does not appear to exist. The entry in the box is the account name. Is that a problem, and in any case, where are my messages?
Chosen solution
OK, it says "pop". ...
...
OK, I found the archive. On a different hard drive than where TB resides, and buried ten layers down, but it is there.
Toad Hall, thank you very much for your help, and even more for your patience.
Gary
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Tools > Account Settings > Copies & Folders for the mail account see example image below
However, it would be useful to know what you did, what you expected etc.
All I know from your question is that you have missing mail.
Are you Pop mail account or IMAP mail account. If pop, Do you use Global Inbox.
Did you set up Archive Options? What emails are missing?
Well, I followed the directions for archiving (open folder, select first entry, hold CNTL and shift, select the last one, click Archive button), and expected to find a folder called "SBC" (the account name) with old emails in it. I found... Nothing. Zero. Zip. Nada.
As for pop vs IMAP, neither Tools/Options nor Tools/Account Settings has anything about either one. I told TB that I had SBC, and it worked it all out by itself. There isn't a folder called Global Inbox; the default is just called Inbox. The one in question is one that I set up, not the default.
Did I set up Archive Options? Well, it certainly LOOKS set up. "Keep Message Archives in" is checked, as is "Archive Folders on:" and that dialog box says "SBC". The Archive Options button leads to a form that has "yearly archived folders" selected, and "Keep existing file structure of archived messages" is also checked. It didn't generate any error messages when I ran the archive.
The emails that are missing are every one that I tried to archive. The rest are intact.
re: As for pop vs IMAP, neither Tools/Options nor Tools/Account Settings has anything about either one.
This is located 'Tools' > 'Account Settings' > 'Server settings' for the account. It is at the top first item. see image below as aid. eg: Server Type: Pop Mail Server What do you have?
Make sure you have all folders visible: View > Folders > All
Assuming you have a standard Pop mail account: The emails you archived, should be located in the new 'Archives;' folder. This would appear in the Folder Pane under your mail account as >> 'Archives' >> >> 2014 >> >> >> Name of folder which originally had the emails you chose to be archived.
Please supply image of your Folder Pane.
Chosen Solution
OK, it says "pop". ...
...
OK, I found the archive. On a different hard drive than where TB resides, and buried ten layers down, but it is there.
Toad Hall, thank you very much for your help, and even more for your patience.
Gary