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Firefox crashes

Posted

Hey guys, could you please take a look at my Mozilla firefox crash reports and possibly advise me what's wrong, as I have tried all the above mentioned solutions and none of them seems to work. Thanks

{

 "application": {
   "name": "Firefox",
   "version": "33.0.2",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0",
   "supportURL": "https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/",
   "numTotalWindows": 3,
   "numRemoteWindows": 0
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "accessibility.typeaheadfind.enablesound": false,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 1,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 7,
   "browser.search.useDBForOrder": "false",
   "browser.sessionstore.upgradeBackup.latestBuildID": "20141027150301",
   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "33.0.2",
   "browser.startup.homepage_override.buildID": "20141027150301",
   "dom.max_chrome_script_run_time": 0,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "33.0.2",
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "media.gmp-gmpopenh264.lastUpdate": 1413313327,
   "media.gmp-gmpopenh264.version": "1.1",
   "media.gmp-manager.lastCheck": 1415108856,
   "media.gmp-gmpopenh264.enabled": false,
   "network.dns.disableIPv6": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 51770,
   "places.database.lastMaintenance": 1415108871,
   "plugin.state.npvlc": 0,
   "plugin.importedState": true,
   "plugin.state.npctrl": 0,
   "plugin.state.npmcsnffpl": 0,
   "plugin.state.npitunes": 0,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.nppdf": 0,
   "plugin.state.npqtplugin": 0,
   "plugin.state.java": 0,
   "plugin.state.npwlpg": 0,
   "plugin.state.flash": 0,
   "plugin.state.npbrowserplugin": 0,
   "plugin.state.nplastpass": 0,
   "plugin.state.npdeployjava": 0,
   "plugin.state.npgoogleupdate": 0,
   "plugins.notifyMissingFlash": false,
   "privacy.sanitize.timeSpan": 0,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.cpd.offlineApps": true,
   "privacy.cpd.extensions-sessionmanager": false,
   "storage.vacuum.last.index": 1,
   "storage.vacuum.last.places.sqlite": 1414677033
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 3,
   "numAcceleratedWindows": 3,
   "windowLayerManagerType": "Direct3D 11",
   "windowLayerManagerRemote": true,
   "adapterDescription": "ATI Mobility Radeon HD 5470    ",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x68e0",
   "adapterRAM": "512",
   "adapterDrivers": "atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "8.723.2.0",
   "driverDate": "4-26-2010",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.16571",
   "webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470     Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.7",
     "version": "4.10.7"
   },
   "NSS": {
     "minVersion": "3.17.1 Basic ECC",
     "version": "3.17.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.17.1",
     "version": "3.17.1"
   },
   "NSSSSL": {
     "minVersion": "3.17.1 Basic ECC",
     "version": "3.17.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.17.1 Basic ECC",
     "version": "3.17.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": true
 },
 "extensions": [
   {
     "name": "Awesome screenshot: Capture and Annotate",
     "version": "2.4.4",
     "isActive": true,
     "id": "jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack"
   },
   {
     "name": "BugMeNot Plugin",
     "version": "3",
     "isActive": true,
     "id": "{987311C6-B504-4aa2-90BF-60CC49808D42}"
   },
   {
     "name": "Click&Clean",
     "version": "4.1",
     "isActive": true,
     "id": "clickclean@hotcleaner.com"
   },
   {
     "name": "DownThemAll!",
     "version": "2.0.17",
     "isActive": true,
     "id": "{DDC359D1-844A-42a7-9AA1-88A850A938A8}"
   },
   {
     "name": "Flashblock",
     "version": "1.5.17",
     "isActive": true,
     "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
   },
   {
     "name": "Hide My Ass Proxy Extension",
     "version": "1.2.7",
     "isActive": true,
     "id": "extension@hidemyass.com"
   },
   {
     "name": "HideMyAss - Free Web Proxy",
     "version": "1.0.16",
     "isActive": true,
     "id": "{9aba569a-d0cc-427d-bd2a-27bfd7ce544c}"
   },
   {
     "name": "Memory Fox",
     "version": "7.4",
     "isActive": true,
     "id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}"
   },
   {
     "name": "Open With",
     "version": "5.6.3",
     "isActive": true,
     "id": "openwith@darktrojan.net"
   },
   {
     "name": "RightToClick",
     "version": "2.9.5",
     "isActive": true,
     "id": "{cd617375-6743-4ee8-bac4-fbf10f35729e}"
   },
   {
     "name": "Search by Image for Google",
     "version": "1.2.0",
     "isActive": true,
     "id": "{ab4b5718-3998-4a2c-91ae-18a7c2db513e}"
   },
   {
     "name": "Session Manager",
     "version": "0.8.1.6",
     "isActive": true,
     "id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}"
   },
   {
     "name": "Show my Password",
     "version": "2.0",
     "isActive": true,
     "id": "{cd617372-6743-4ee4-bac4-fbf60f35719e}"
   },
   {
     "name": "Snap Links Plus",
     "version": "2.4.0",
     "isActive": true,
     "id": "snaplinks@snaplinks.mozdev.org"
   },
   {
     "name": "TooManyTabs",
     "version": "1.4.5",
     "isActive": true,
     "id": "TooManyTabs@visibotech.com"
   },
   {
     "name": "Translate This!",
     "version": "3.0.2",
     "isActive": true,
     "id": "jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack"
   },
   {
     "name": "Troubleshooter",
     "version": "1.1a",
     "isActive": true,
     "id": "troubleshooter@mozilla.org"
   },
   {
     "name": "Turn Off the Lights",
     "version": "3.0.0.16",
     "isActive": true,
     "id": "stefanvandamme@stefanvd.net"
   },
   {
     "name": "YouTube Flash Video Player",
     "version": "33.3",
     "isActive": true,
     "id": "{f3bd3dd2-2888-44c5-91a2-2caeb33fb898}"
   },
   {
     "name": "Bulk Image Downloader",
     "version": "4.39.0.0",
     "isActive": false,
     "id": "{524B8EF8-C312-11DB-8039-536F56D89593}"
   },
   {
     "name": "ChatZilla",
     "version": "0.9.91",
     "isActive": false,
     "id": "{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}"
   },
   {
     "name": "Double-click Image Downloader",
     "version": "3.4",
     "isActive": false,
     "id": "jid1-xgtdawe3yyUeBQ@jetpack"
   },
   {
     "name": "FlashStopper",
     "version": "1.2.3",
     "isActive": false,
     "id": "flashstopper@byo.co.il"
   },
   {
     "name": "Greasemonkey",
     "version": "2.3",
     "isActive": false,
     "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
   },
   {
     "name": "LastPass",
     "version": "3.1.54",
     "isActive": false,
     "id": "support@lastpass.com"
   },
   {
     "name": "McAfee SiteAdvisor",
     "version": "3.7.1",
     "isActive": false,
     "id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
   },
   {
     "name": "Multi Links",
     "version": "3.0.0.19",
     "isActive": false,
     "id": "multilinks@plugin"
   },
   {
     "name": "RAMBack",
     "version": "1.0",
     "isActive": false,
     "id": "ramback@pavlov.net"
   },
   {
     "name": "Random Agent Spoofer",
     "version": "0.9.3.1",
     "isActive": false,
     "id": "jid1-AVgCeF1zoVzMjA@jetpack"
   },
   {
     "name": "Self-Destructing Cookies",
     "version": "0.4.6",
     "isActive": false,
     "id": "jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack"
   },
   {
     "name": "Show Picture",
     "version": "3.0",
     "isActive": false,
     "id": "LDshowpicture_plashcor@gmail.com"
   },
   {
     "name": "Side Watch",
     "version": "2.9",
     "isActive": false,
     "id": "{bac96ae2-1515-4b15-906f-f13a9f682c83}"
   },
   {
     "name": "User Agent Switcher",
     "version": "0.7.3",
     "isActive": false,
     "id": "{e968fc70-8f95-4ab9-9e79-304de2a71ee1}"
   },
   {
     "name": "Video WithOut Flash",
     "version": "1.4.3",
     "isActive": false,
     "id": "vwof@drev.com"
   }
 ],
 "experiments": []

}

Hey guys, could you please take a look at my Mozilla firefox crash reports and possibly advise me what's wrong, as I have tried all the above mentioned solutions and none of them seems to work. Thanks { "application": { "name": "Firefox", "version": "33.0.2", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0", "supportURL": "https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/", "numTotalWindows": 3, "numRemoteWindows": 0 }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "accessibility.typeaheadfind.enablesound": false, "browser.cache.disk.smart_size.first_run": false, "browser.cache.frecency_experiment": 1, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 7, "browser.search.useDBForOrder": "false", "browser.sessionstore.upgradeBackup.latestBuildID": "20141027150301", "browser.sessionstore.restore_on_demand": false, "browser.startup.homepage_override.mstone": "33.0.2", "browser.startup.homepage_override.buildID": "20141027150301", "dom.max_chrome_script_run_time": 0, "dom.mozApps.used": true, "extensions.lastAppVersion": "33.0.2", "gfx.direct3d.last_used_feature_level_idx": 0, "media.gmp-gmpopenh264.lastUpdate": 1413313327, "media.gmp-gmpopenh264.version": "1.1", "media.gmp-manager.lastCheck": 1415108856, "media.gmp-gmpopenh264.enabled": false, "network.dns.disableIPv6": true, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 51770, "places.database.lastMaintenance": 1415108871, "plugin.state.npvlc": 0, "plugin.importedState": true, "plugin.state.npctrl": 0, "plugin.state.npmcsnffpl": 0, "plugin.state.npitunes": 0, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.nppdf": 0, "plugin.state.npqtplugin": 0, "plugin.state.java": 0, "plugin.state.npwlpg": 0, "plugin.state.flash": 0, "plugin.state.npbrowserplugin": 0, "plugin.state.nplastpass": 0, "plugin.state.npdeployjava": 0, "plugin.state.npgoogleupdate": 0, "plugins.notifyMissingFlash": false, "privacy.sanitize.timeSpan": 0, "privacy.sanitize.migrateFx3Prefs": true, "privacy.cpd.offlineApps": true, "privacy.cpd.extensions-sessionmanager": false, "storage.vacuum.last.index": 1, "storage.vacuum.last.places.sqlite": 1414677033 }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 3, "numAcceleratedWindows": 3, "windowLayerManagerType": "Direct3D 11", "windowLayerManagerRemote": true, "adapterDescription": "ATI Mobility Radeon HD 5470 ", "adapterVendorID": "0x1002", "adapterDeviceID": "0x68e0", "adapterRAM": "512", "adapterDrivers": "atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64", "driverVersion": "8.723.2.0", "driverDate": "4-26-2010", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": true, "directWriteEnabled": true, "directWriteVersion": "6.2.9200.16571", "webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 Direct3D9Ex vs_3_0 ps_3_0)", "info": { "AzureCanvasBackend": "direct2d", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "direct2d" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.7", "version": "4.10.7" }, "NSS": { "minVersion": "3.17.1 Basic ECC", "version": "3.17.1 Basic ECC" }, "NSSUTIL": { "minVersion": "3.17.1", "version": "3.17.1" }, "NSSSSL": { "minVersion": "3.17.1 Basic ECC", "version": "3.17.1 Basic ECC" }, "NSSSMIME": { "minVersion": "3.17.1 Basic ECC", "version": "3.17.1 Basic ECC" } }, "userJS": { "exists": true }, "extensions": [ { "name": "Awesome screenshot: Capture and Annotate", "version": "2.4.4", "isActive": true, "id": "jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack" }, { "name": "BugMeNot Plugin", "version": "3", "isActive": true, "id": "{987311C6-B504-4aa2-90BF-60CC49808D42}" }, { "name": "Click&Clean", "version": "4.1", "isActive": true, "id": "clickclean@hotcleaner.com" }, { "name": "DownThemAll!", "version": "2.0.17", "isActive": true, "id": "{DDC359D1-844A-42a7-9AA1-88A850A938A8}" }, { "name": "Flashblock", "version": "1.5.17", "isActive": true, "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}" }, { "name": "Hide My Ass Proxy Extension", "version": "1.2.7", "isActive": true, "id": "extension@hidemyass.com" }, { "name": "HideMyAss - Free Web Proxy", "version": "1.0.16", "isActive": true, "id": "{9aba569a-d0cc-427d-bd2a-27bfd7ce544c}" }, { "name": "Memory Fox", "version": "7.4", "isActive": true, "id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}" }, { "name": "Open With", "version": "5.6.3", "isActive": true, "id": "openwith@darktrojan.net" }, { "name": "RightToClick", "version": "2.9.5", "isActive": true, "id": "{cd617375-6743-4ee8-bac4-fbf10f35729e}" }, { "name": "Search by Image for Google", "version": "1.2.0", "isActive": true, "id": "{ab4b5718-3998-4a2c-91ae-18a7c2db513e}" }, { "name": "Session Manager", "version": "0.8.1.6", "isActive": true, "id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}" }, { "name": "Show my Password", "version": "2.0", "isActive": true, "id": "{cd617372-6743-4ee4-bac4-fbf60f35719e}" }, { "name": "Snap Links Plus", "version": "2.4.0", "isActive": true, "id": "snaplinks@snaplinks.mozdev.org" }, { "name": "TooManyTabs", "version": "1.4.5", "isActive": true, "id": "TooManyTabs@visibotech.com" }, { "name": "Translate This!", "version": "3.0.2", "isActive": true, "id": "jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack" }, { "name": "Troubleshooter", "version": "1.1a", "isActive": true, "id": "troubleshooter@mozilla.org" }, { "name": "Turn Off the Lights", "version": "3.0.0.16", "isActive": true, "id": "stefanvandamme@stefanvd.net" }, { "name": "YouTube Flash Video Player", "version": "33.3", "isActive": true, "id": "{f3bd3dd2-2888-44c5-91a2-2caeb33fb898}" }, { "name": "Bulk Image Downloader", "version": "4.39.0.0", "isActive": false, "id": "{524B8EF8-C312-11DB-8039-536F56D89593}" }, { "name": "ChatZilla", "version": "0.9.91", "isActive": false, "id": "{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}" }, { "name": "Double-click Image Downloader", "version": "3.4", "isActive": false, "id": "jid1-xgtdawe3yyUeBQ@jetpack" }, { "name": "FlashStopper", "version": "1.2.3", "isActive": false, "id": "flashstopper@byo.co.il" }, { "name": "Greasemonkey", "version": "2.3", "isActive": false, "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}" }, { "name": "LastPass", "version": "3.1.54", "isActive": false, "id": "support@lastpass.com" }, { "name": "McAfee SiteAdvisor", "version": "3.7.1", "isActive": false, "id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}" }, { "name": "Multi Links", "version": "3.0.0.19", "isActive": false, "id": "multilinks@plugin" }, { "name": "RAMBack", "version": "1.0", "isActive": false, "id": "ramback@pavlov.net" }, { "name": "Random Agent Spoofer", "version": "0.9.3.1", "isActive": false, "id": "jid1-AVgCeF1zoVzMjA@jetpack" }, { "name": "Self-Destructing Cookies", "version": "0.4.6", "isActive": false, "id": "jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack" }, { "name": "Show Picture", "version": "3.0", "isActive": false, "id": "LDshowpicture_plashcor@gmail.com" }, { "name": "Side Watch", "version": "2.9", "isActive": false, "id": "{bac96ae2-1515-4b15-906f-f13a9f682c83}" }, { "name": "User Agent Switcher", "version": "0.7.3", "isActive": false, "id": "{e968fc70-8f95-4ab9-9e79-304de2a71ee1}" }, { "name": "Video WithOut Flash", "version": "1.4.3", "isActive": false, "id": "vwof@drev.com" } ], "experiments": [] }

Additional System Details

Application

  • Firefox 33.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/

Extensions

  • Awesome screenshot: Capture and Annotate 2.4.4 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • BugMeNot Plugin 3 ({987311C6-B504-4aa2-90BF-60CC49808D42})
  • Click&Clean 4.1 (clickclean@hotcleaner.com)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Hide My Ass Proxy Extension 1.2.7 (extension@hidemyass.com)
  • HideMyAss - Free Web Proxy 1.0.16 ({9aba569a-d0cc-427d-bd2a-27bfd7ce544c})
  • Memory Fox 7.4 ({E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B})
  • Open With 5.6.3 (openwith@darktrojan.net)
  • RightToClick 2.9.5 ({cd617375-6743-4ee8-bac4-fbf10f35729e})
  • Search by Image for Google 1.2.0 ({ab4b5718-3998-4a2c-91ae-18a7c2db513e})
  • Session Manager 0.8.1.6 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Show my Password 2.0 ({cd617372-6743-4ee4-bac4-fbf60f35719e})
  • Snap Links Plus 2.4.0 (snaplinks@snaplinks.mozdev.org)
  • TooManyTabs 1.4.5 (TooManyTabs@visibotech.com)
  • Translate This! 3.0.2 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Turn Off the Lights 3.0.0.16 (stefanvandamme@stefanvd.net)
  • YouTube Flash Video Player 33.3 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898})
  • Bulk Image Downloader 4.39.0.0 ({524B8EF8-C312-11DB-8039-536F56D89593}) (Inactive)
  • ChatZilla 0.9.91 ({59c81df5-4b7a-477b-912d-4e0fdf64e5f2}) (Inactive)
  • Double-click Image Downloader 3.4 (jid1-xgtdawe3yyUeBQ@jetpack) (Inactive)
  • FlashStopper 1.2.3 (flashstopper@byo.co.il) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • LastPass 3.1.54 (support@lastpass.com) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Multi Links 3.0.0.19 (multilinks@plugin) (Inactive)
  • RAMBack 1.0 (ramback@pavlov.net) (Inactive)
  • Random Agent Spoofer 0.9.3.1 (jid1-AVgCeF1zoVzMjA@jetpack) (Inactive)
  • Self-Destructing Cookies 0.4.6 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack) (Inactive)
  • Show Picture 3.0 (LDshowpicture_plashcor@gmail.com) (Inactive)
  • Side Watch 2.9 ({bac96ae2-1515-4b15-906f-f13a9f682c83}) (Inactive)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1}) (Inactive)
  • Video WithOut Flash 1.4.3 (vwof@drev.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5470
  • adapterDescription2:
  • adapterDeviceID: 0x68e0
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-26-2010
  • driverDate2:
  • driverVersion: 8.723.2.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.enablesound: False
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: false
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
  • browser.startup.homepage_override.buildID: 20141027150301
  • browser.startup.homepage_override.mstone: 33.0.2
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.2
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.enabled: False
  • media.gmp-gmpopenh264.lastUpdate: 1413313327
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415108856
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • places.database.lastMaintenance: 1415108871
  • places.history.expiration.transient_current_max_pages: 51770
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 0
  • plugin.state.java: 0
  • plugin.state.npbrowserplugin: 0
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 0
  • plugin.state.nplastpass: 0
  • plugin.state.npmcsnffpl: 0
  • plugin.state.nppdf: 0
  • plugin.state.npqtplugin: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • plugins.notifyMissingFlash: False
  • privacy.cpd.extensions-sessionmanager: False
  • privacy.cpd.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414677033

Misc

  • User JS: Yes
  • Accessibility: No
Moses
  • Moderator
459 solutions 3607 answers

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Can you give me your crash reports? #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.

Question owner

Hello thanks for the reply, here's the latest crash reports!

bp-0dcb573e-4bca-4348-9088-2e7f72141028 bp-c3dd9bda-73b8-43f9-815b-e12982141028 bp-b0975822-423f-45a6-b3dc-8f0ee2141026 bp-a9ee8c67-be0d-455d-8494-3e7502141026 bp-cfb7404c-701b-4408-a209-db3f62141017

Hello thanks for the reply, here's the latest crash reports! bp-0dcb573e-4bca-4348-9088-2e7f72141028 bp-c3dd9bda-73b8-43f9-815b-e12982141028 bp-b0975822-423f-45a6-b3dc-8f0ee2141026 bp-a9ee8c67-be0d-455d-8494-3e7502141026 bp-cfb7404c-701b-4408-a209-db3f62141017

Modified by cor-el

Moses
  • Moderator
459 solutions 3607 answers

Your crash reports are showing that Adobe Flash is the cause of it.

You can try a few things to see if they fix the issue.

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.


Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]

   (Windows 32bit) C:\Windows\System32\Macromed\Flash 
   (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash 

For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49]

Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the ProtectedMode=0 l line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode

Your crash reports are showing that Adobe Flash is the cause of it. You can try a few things to see if they fix the issue. Try disabling Hardware Acceleration. <br> #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. ---- Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46] (Windows 32bit) C:\Windows\System32\Macromed\Flash (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line <code>ProtectedMode=0 </code> and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49] Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the <code>ProtectedMode=0 l</code> line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode