Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox for Mac: Upload/Attachment window won't disappear

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by guigs

cmstor
cmstor
more options

Howdy -

I recently upgraded to OS X Yosemite 10.10, and Firefox 32.0.3.

Frequently, but without consistency, the upload file or attachment window will not disappear after I have selected a file.

For example, in Wordpress, I will go to import a file to Media. I will select the file and try to add it. It will be added, but the window from which I made my file selection does not go away. It can't be moved, it can't be interacted with, I can't pull any other window on top of it.

Or in an email, to add an attachment, I will select the file, press OK and the upload window will hang.

This happens regularly, but not with any pattern or consistency. It seems to happen more if I press return to select a file versus clicking the OK button, though that is not a failsafe way of doing it.

Would be thrilled to hear if anyone has a solution or a troubleshoot to this.

Thanks for your help and best regards.

Howdy - I recently upgraded to OS X Yosemite 10.10, and Firefox 32.0.3. Frequently, but without consistency, the upload file or attachment window will not disappear after I have selected a file. For example, in Wordpress, I will go to import a file to Media. I will select the file and try to add it. It will be added, but the window from which I made my file selection does not go away. It can't be moved, it can't be interacted with, I can't pull any other window on top of it. Or in an email, to add an attachment, I will select the file, press OK and the upload window will hang. This happens regularly, but not with any pattern or consistency. It seems to happen more if I press return to select a file versus clicking the OK button, though that is not a failsafe way of doing it. Would be thrilled to hear if anyone has a solution or a troubleshoot to this. Thanks for your help and best regards.

All Replies (1)

guigs
guigs
more options

First I would recommend updating to Firefox 33. Second since this happens with javascript I wonder if this is happening for an interaction of hardware acceleration or an add on. To test, please see if the issue occurs less often when you start Firefox in Safe Mode: Diagnose Firefox issues using Troubleshoot Mode