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Screen went black for 3 seconds,came back, all print, icons, etc shrunk

Posted

How can I correct above conditions?

How can I correct above conditions?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • 5.1.30514.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Search App by Ask 48.1 (toolbar_ORJ-SPE@apn.ask.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 2a6c103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141020184313
  • browser.startup.homepage: http://apod.nasa.gov/apod/astropix.html
  • browser.startup.homepage_override.buildID: 20141020184313
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • font.size.variable.x-western: 18
  • media.gmp-gmpopenh264.lastUpdate: 1413249982
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1414094144
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414094146
  • places.history.expiration.transient_current_max_pages: 77136
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413330607

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

Just to clarify, is this problem only in Firefox or is all of Windows affected?

If it's just Firefox, does the shrinkage affect Firefox's user interface (e.g., size of tab and address bar text) or only the page content?

Just to clarify, is this problem only in Firefox or is all of Windows affected? If it's just Firefox, does the shrinkage affect Firefox's user interface (e.g., size of tab and address bar text) or only the page content?
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158534 answers

Did this happen after after your beta version updated?

You can check if there is an update for your graphics display driver.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Did this happen after after your beta version updated? You can check if there is an update for your graphics display driver. *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration