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Firefox crashes

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Firefox crashes on launch, fails to open, and the Mozilla Crash Reporter opens. I've updated Firefox to latest version and tried to open Firefox in safe mode. The crash still happens. My wife is a user on my computer, and Firefox opens normally on her desktop. Crash ID: bp-50d7abe9-270e-4779-b20e-9b8542141023

Firefox crashes on launch, fails to open, and the Mozilla Crash Reporter opens. I've updated Firefox to latest version and tried to open Firefox in safe mode. The crash still happens. My wife is a user on my computer, and Firefox opens normally on her desktop. Crash ID: bp-50d7abe9-270e-4779-b20e-9b8542141023

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Signature CoreFoundation

I will call in the big guys to help you. Meanwhile;

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Signature CoreFoundation I will call in the big guys to help you. Meanwhile; '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

By the way, are you and your wife using the same computer?


More information; these programs were flagged in the crash report;

fbplugin= FaceBook

libsystem_kernel.dylib = unknown

libdyld.dylib = unknown

libsystem_malloc.dylib =

libobjc.A.dylib =

libsystem_pthread.dylib =

libdispatch.dylib=

By the way, are you and your wife using the same computer? ---------------- More information; these programs were flagged in the crash report; fbplugin= FaceBook libsystem_kernel.dylib = unknown libdyld.dylib = unknown libsystem_malloc.dylib = libobjc.A.dylib = libsystem_pthread.dylib = libdispatch.dylib=

Modified by FredMcD

cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157861 answers

The crashes mention a fbplugin, so you can check for issues with that plugin. The modules list of the crash report seems to be showing two different version according to their GUID, so that might be the problem.

  • bp-50d7abe9-270e-4779-b20e-9b8542141023

You can find the installation path of all plugins on the about:plugins page.

The crashes mention a fbplugin, so you can check for issues with that plugin. The modules list of the crash report seems to be showing two different version according to their GUID, so that might be the problem. *bp-50d7abe9-270e-4779-b20e-9b8542141023 *https://support.mozilla.org/kb/Troubleshooting+plugins You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins