Hello,

Please follow the following guide:

• http://malwaretips.com/blogs/remove-mystart-by-incredibar-virus/

Unfortunately the answer did not help me resolve my problem - i seem to have only the search engine - I have nothing in my "Uninstal programs folder" that relates. However when I open my Firefox that start goodie come up. i than have to go to the housy icon top left of my screen, which will than bring up the Firefox page. Further help will be much appreciated, Thank you

posted over here, too - https://support.mozilla.org/en-US/questions/1026590

Hello,

The malware may have modified your Firefox shortcuts as well - right click on your Firefox shortcut and select Properties. In the target line under the Shortcut tab, make sure that there are no links after the "firefox.exe".

If that doesn't work, are there any other suspicious extensions that might have snuck back in? Enter about:addons in your address bar or go to:

• Tools (or ) > Add-ons > Extensions

Hello... & bonjour (Plus bas)

How to remove MyStartSearch from mystartsearch.com which is not MyStart-by-incredibar ! This one infects Firefox but also IE & Chrome. Running a scan with Avast the process was found but Avast was not able to fire it. You can try a start scan after reboot, I didn’t. What I’ve done: Runned a scan with Avast. After clicking several times on «clean my browser» I must say that the problem wasn’t resolved despite it can restore its config. Don’t close Avast. Open the task manager, -> process tab: kill down «loader32.exe» (Or loader64.exe) -> Services tab: Stop «IePluginServices» In Program files delete the directory \suptab\ and in ProgramData delete \IePluginServices\ Check also in Firefox (About:config) to remove MyStart in newtabURL If you did not close Avast go on running a start scan and you will see Avast finding your infected files in the dustbin... What I would have done: On a fresh install first install an antivirus before installing other stuff. It happened after installing Tiny Firewall which I mixed up with Tinywall which I knew. (I wanted to find out despite I had a virus free disk image made with Macrium Refect free) For English don’t read further...

Comment supprimer MyStartSeach de mystartsearch.com qui n’est pas MyStart-by-incredibar ! Celui-ci infecte Firefox mais aussi IE et Chrome. Après avoir lancé un scan avec Avast il semble que ce dernier ne soit pas capable de supprimer les fichiers infectés. Vous pouvez essayer de lancer un scan après redémarrage, pas testé. Ce que j’ai fait: J’ai lancé un scan Avast. Après avoir cliqué plusieurs fois sur «nettoyer mon navigateur» je dois dire qu’on tournait en rond bien qu’Avast soit capable de restaurer la configuration de celui-ci. Ouvrez le gestionnaire des tâches, -> Onglet processus: stoppez «loader32.exe» (Ou loader64.exe) -> Onglet services: arrêtez «IePluginServices» Dans Mes programmes (Program Files) supprimez la directory \suptab\ et dans ProgramData supprimez \IePluginServices\ Vérifiez aussi dans Firefox (About:config) l’existence de MyStart dans NewTabURL, supprimez-la ou remplacez par ce que vous voulez, ex: www.google.be. Si vous n’avez pas fermé Avast continuez par un scan au démarrage et vous verrez Avast trouver vos fichiers infectés dans la poubelle. Ce que j’aurais du faire: Sur une nouvelle installation d’abord installer un antivirus avant tout autre truc. L’infection s’est produite après avoir installé Tiny Firewall que j’ai confondu avec TinyWall que je connaissais. (J’avais quand même une image disque non infectée - Pub: Macrium Reflect free - mais je voulais trouver...)

Michel