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when i open Firefox only black screen appears

  • 3 replies
  • 6 have this problem
  • 56 views
  • Last reply by RBARULZ

RBARULZ
RBARULZ

When i open firefox only black screen appears and menu or nothing display. I have uninstall firefox and re install it.But problem still same. Please help

When i open firefox only black screen appears and menu or nothing display. I have uninstall firefox and re install it.But problem still same. Please help

Chosen solution

Getting a black screen after updating to Firefox 33 can be caused by a problem with hardware acceleration in Firefox. You can check if there is an update for your graphics display driver.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Read this answer in context 👍 6

All Replies (3)

RBARULZ
RBARULZ Question owner

this is the screen shot

cor-el
cor-el
  • Moderator

Chosen Solution

Getting a black screen after updating to Firefox 33 can be caused by a problem with hardware acceleration in Firefox. You can check if there is an update for your graphics display driver.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

RBARULZ
RBARULZ Question owner

Thanks,now its fixed

)