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Firefox "crashes" to all-white screen

Posted

So this has been happening starting just recently, only a few days ago. When doing random tasks or just browsing, with either 1 tab open or 8 tabs open, Firefox will sometimes freeze indefinitely, though the cursor still changes to an I-beam over inputs and a pointer over buttons and link elements. I can minimize the window using the minimize button, but when I open the window again from the taskbar the window is now completely white. If I have two instances of Firefox running when this happens, the other freezes in the same way.

I'm not getting any crash reports and when I close the window or end the task from the task manager it acts as if I had normally closed a window, not restoring the previous session as Firefox would do if it actually crashed and the crash report handled it.

So this has been happening starting just recently, only a few days ago. When doing random tasks or just browsing, with either 1 tab open or 8 tabs open, Firefox will sometimes freeze indefinitely, though the cursor still changes to an I-beam over inputs and a pointer over buttons and link elements. I can minimize the window using the minimize button, but when I open the window again from the taskbar the window is now completely white. If I have two instances of Firefox running when this happens, the other freezes in the same way. I'm not getting any crash reports and when I close the window or end the task from the task manager it acts as if I had normally closed a window, not restoring the previous session as Firefox would do if it actually crashed and the crash report handled it.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 8

Additional System Details

Installed Plug-ins

  • Version 5.38.4.0
  • Shockwave Flash 15.0 r0
  • VLC media player Web Plugin 2.1.3
  • Google Update
  • 5.1.30514.0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Amazon MP3 Downloader Plugin 1.0.17
  • Roblox Launcher Plugin

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.5 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.2.5 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firebug 2.0.4 (firebug@software.joehewitt.com)
  • Imgur Uploader 1.0.6 (giorgio@gilestro.tk)
  • It's All Text! 1.8.1 (itsalltext@docwhat.gerf.org)
  • MathML-fonts 2.1 (MathML-fonts@mozilla.com)
  • Reddit Enhancement Suite 4.5.0.2 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Thumbnail Zoom Plus 3.1 (thumbnailZoom@dadler.github.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Turn Off the Lights 3.0.0.16 (stefanvandamme@stefanvd.net)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2: NVIDIA GeForce GT 540M
  • adapterDeviceID: 0x0116
  • adapterDeviceID2: 0x0df4
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  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1023
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 9-26-2012
  • driverDate2: 3-14-2013
  • driverVersion: 9.17.10.2867
  • driverVersion2: 9.18.13.1422
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: https://www.facebook.com|http://www.roblox.com/my/home.aspx|http://www.reddit.com
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • browser.tabs.warnOnClose: False
  • browser.urlbar.default.behavior: 1
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Arial
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • media.gmp-gmpopenh264.lastUpdate: 1413309479
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1413490235
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1413490359
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 1
  • plugin.state.npnitromozilla: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1412197647

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
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17771 solutions 160723 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes