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mozilla 33 en pantalla negra completamente

  • 1 reply
  • 47 have this problem
  • 8 views
  • Last reply by philipp

anarkov
anarkov

al actualizar el mozilla firefox no me aparece nada al iniciarlo solo toda la pantalla en negro, lo reinstale varias veces pero sigue el problema e instale la version 28 porque solamente utilizo firefox

al actualizar el mozilla firefox no me aparece nada al iniciarlo solo toda la pantalla en negro, lo reinstale varias veces pero sigue el problema e instale la version 28 porque solamente utilizo firefox

Chosen solution

hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 (for win7 32bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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philipp
philipp
  • Moderator

Chosen Solution

hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 (for win7 32bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems