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The latest upgrade of firefox is all black. Reinstall did not help.

  • 3 replies
  • 8 have this problem
  • 4 views
  • Last reply by philipp

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no text is visible, though if i randomly click around, it shows the loaded webpage in the window thumbnail.

no text is visible, though if i randomly click around, it shows the loaded webpage in the window thumbnail.

Chosen solution

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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here's a screenshot

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Chosen Solution

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Modified by philipp

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hello again, after you have solved the problem, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might be very useful in order to find out what was going on and maybe to develop a fix for other affected users. thank you!