X
Tap here to go to the mobile version of the site.

Support Forum

Starting just yesterday when I click on download link in BBC iplayer I get a page not found message.

Posted

Starting yesterday I'm getting a page not found message when I click on a download link in BBC iplayer. When I try in ie9 it works Ok. I'm using Windows 7 64bit. There was an update to adobe air maybe yesterday? Hmmm.... I love Firefox! Thanks, Bill

Starting yesterday I'm getting a page not found message when I click on a download link in BBC iplayer. When I try in ie9 it works Ok. I'm using Windows 7 64bit. There was an update to adobe air maybe yesterday? Hmmm.... I love Firefox! Thanks, Bill

Modified by Noah_SUMO

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

guigs 1072 solutions 11697 answers

HI Buffalobill19,

I was looking for someone on IRC in the UK to take a look at this as the player is not available in the US. If I may ask, does this happen when there are different video players are enabled in the profile. Like Flash or Real Player etc. I ask this because I wonder if there is any blocking going on. 

And what are you using to download the videos, are their links on the site?

HI Buffalobill19, I was looking for someone on IRC in the UK to take a look at this as the player is not available in the US. If I may ask, does this happen when there are different video players are enabled in the profile. Like Flash or Real Player etc. I ask this because I wonder if there is any blocking going on. And what are you using to download the videos, are their links on the site?
David (satdav) 4 solutions 42 answers

Hi bill what video are you trying to download

also please follow the following Link Download Videos on Iplayer

Hi bill what video are you trying to download also please follow the following Link [http://iplayerhelp.external.bbc.co.uk/tv/iplayer-downloads-service Download Videos on Iplayer]

Question owner

Hi,

I’m not sure what you mean by profile but all of those players are enabled on my pc. I just checked again and I can live stream the video but I get page not found when I try to download. The videos are downloaded to the iplayer (adobe air) where they are stored and played.

This is happening on all of the videos.

Thanks for your help !

Bill

Hi, I’m not sure what you mean by profile but all of those players are enabled on my pc. I just checked again and I can live stream the video but I get page not found when I try to download. The videos are downloaded to the iplayer (adobe air) where they are stored and played. This is happening on all of the videos. Thanks for your help ! Bill

Question owner

Also I been using Firefox and doing these downloads when this just suddenly started happening.

Also I been using Firefox and doing these downloads when this just suddenly started happening.