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black screen crash

Posted

My firefox screen typically goes black and then crashes. The black screen seems to sometimes be initiated by scrolling, other times it happens seemingly without any input. The black screen flickers on and off (without a discernible pattern) when I scroll. Sometimes it goes back to normal, most times it doesn't.

Firefox typically crashes after the black screen occurs. But, FireFox also crashes regularly even when there is no black screen issue.

My Firefox tends to crash every few minutes and is therefore unusable.

Here are my last 10 crash logs:

Report ID, Date and Time Submitted bp-2a7d1aa6-30c0-49f5-acde-1f2702141009 10/9/2014 12:52 PM bp-710c4dbc-84a8-4b8f-a915-381a12141009 10/9/2014 12:26 PM bp-fc5c79f9-b446-47fc-9163-af2552141008 10/8/2014 6:20 PM bp-da748cb1-4b1d-494f-9918-438842141008 10/8/2014 6:16 PM bp-68713c84-944b-412f-9807-7c94d2141008 10/8/2014 5:13 PM bp-6d0d53ad-2ce3-42a5-9026-3271d2141008 10/8/2014 5:05 PM bp-4fda6a6d-1877-4b2b-8521-842a52141008 10/8/2014 4:39 PM bp-ed510e47-8410-430d-ac70-28c1a2141008 10/8/2014 4:23 PM bp-3e6f6354-b84a-4e6d-a039-7a12e2141008 10/8/2014 4:20 PM bp-7f5905fb-64fd-46c5-834e-947192141008 10/8/2014 4:15 PM

My firefox screen typically goes black and then crashes. The black screen seems to sometimes be initiated by scrolling, other times it happens seemingly without any input. The black screen flickers on and off (without a discernible pattern) when I scroll. Sometimes it goes back to normal, most times it doesn't. Firefox typically crashes after the black screen occurs. But, FireFox also crashes regularly even when there is no black screen issue. My Firefox tends to crash every few minutes and is therefore unusable. Here are my last 10 crash logs: Report ID, Date and Time Submitted bp-2a7d1aa6-30c0-49f5-acde-1f2702141009 10/9/2014 12:52 PM bp-710c4dbc-84a8-4b8f-a915-381a12141009 10/9/2014 12:26 PM bp-fc5c79f9-b446-47fc-9163-af2552141008 10/8/2014 6:20 PM bp-da748cb1-4b1d-494f-9918-438842141008 10/8/2014 6:16 PM bp-68713c84-944b-412f-9807-7c94d2141008 10/8/2014 5:13 PM bp-6d0d53ad-2ce3-42a5-9026-3271d2141008 10/8/2014 5:05 PM bp-4fda6a6d-1877-4b2b-8521-842a52141008 10/8/2014 4:39 PM bp-ed510e47-8410-430d-ac70-28c1a2141008 10/8/2014 4:23 PM bp-3e6f6354-b84a-4e6d-a039-7a12e2141008 10/8/2014 4:20 PM bp-7f5905fb-64fd-46c5-834e-947192141008 10/8/2014 4:15 PM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.1.3
  • Version 5.4.2.18903
  • 5.1.30514.0
  • The plugin allows you to have a better experience with Microsoft Lync
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • GEPlugin
  • iTunes Detector Plug-in
  • Citrix ICA Client Plugin (Win32)
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

guigs 1072 solutions 11697 answers

Black screen crash is either hardware acceleration or a omtc crash. Locking, please see this thread: https://support.mozilla.org/en-US/questions/1024589#answer-639214

Black screen crash is either hardware acceleration or a omtc crash. Locking, please see this thread: https://support.mozilla.org/en-US/questions/1024589#answer-639214