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why does my email get directly downloaded to 'deleted messages', not inbox?

  • 3 replies
  • 1 has this problem
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  • Last reply by Matt

myano
myano

i've checked my settings and nothing tells it to download to a deleted messages folder. and besides, what is a deleted message? when i delete an email it goes to the trash folder, not deleted messages. i've checked between my laptop and home computer and the settings are identical, so i'm confused why the home computer is having problems. do i just need to re-download the thunderbird? thanks

i've checked my settings and nothing tells it to download to a deleted messages folder. and besides, what is a deleted message? when i delete an email it goes to the trash folder, not deleted messages. i've checked between my laptop and home computer and the settings are identical, so i'm confused why the home computer is having problems. do i just need to re-download the thunderbird? thanks

Chosen solution

got a phone?

Deleted sounds like an IMAP folder (Trash is a Thunderbird convention.)

I am guessing your mail is being downloaded to a phone or other device and deleted on the server. The account you have with the deleted folder is an IMAP account and synchronises the deleted mail as that is where the other device put it.

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All Replies (3)

Matt
Matt
  • Top 25 Contributor

Chosen Solution

got a phone?

Deleted sounds like an IMAP folder (Trash is a Thunderbird convention.)

I am guessing your mail is being downloaded to a phone or other device and deleted on the server. The account you have with the deleted folder is an IMAP account and synchronises the deleted mail as that is where the other device put it.

myano
myano Question owner

Thanks so much. I checked my wife's phone and I found she was deleting emails to a deleted messages folder. Never occurred to me that she was doing it. This should work. Thanks.

Matt
Matt
  • Top 25 Contributor

ok, so go to Tools menu > account settings > server settings and tell thunderbird to use the deleted folder instead of the trash and all will be good.

The name is not important (at least not to me, consistency is.