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On one particular Web site, I frequently get the same script error: A script on this page may be busy, or it may have stopped &c."

Posted

On one Web site in particular (StudyBlue.com), which I need to visit several times daily, I receive the well known error message "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." Sometimes waiting will resolve the problem, but at times the script doesn't finish, even if I leave the tab and give it several minutes.

When I open the relevant pages in IE or Chrome, the scripts rarely finish and there is no helpful dialogue box advising of a script problem. Does this problem lie with the script itself? Should the Web master be using a different script or no script at all?

I should like to note that FF is the most stable and versatile browser I have used and I have tried the major "brands" : Chrome (32 and 64 bit), IE (32 and 64 bit desktop, Windows 8.1 IE) and even Safari.

On one Web site in particular (StudyBlue.com), which I need to visit several times daily, I receive the well known error message "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." Sometimes waiting will resolve the problem, but at times the script doesn't finish, even if I leave the tab and give it several minutes. When I open the relevant pages in IE or Chrome, the scripts rarely finish and there is no helpful dialogue box advising of a script problem. Does this problem lie with the script itself? Should the Web master be using a different script or no script at all? I should like to note that FF is the most stable and versatile browser I have used and I have tried the major "brands" : Chrome (32 and 64 bit), IE (32 and 64 bit desktop, Windows 8.1 IE) and even Safari.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Google Update
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • NPWLPG
  • McAfee Virtual Technician plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • McAfee SafeKey 2.2.3 ({072844D3-7DEE-45F6-A406-E87F76302E4B})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (Inactive)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • ReversoEN 10.34.0.503 ({b75eff03-1b35-446d-b946-bc16cf112d53}) (Inactive)
  • Wondershare Player 1.6.0 (Player@Wondershare.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 740M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1292
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 8-5-2014
  • driverDate2: 9-13-2014
  • driverVersion: 10.18.10.3907
  • driverVersion2: 9.18.13.4411
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: www.collegeofthedesert.edu
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.name.serif.x-western: Arial
  • font.size.variable.x-western: 12
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-manager.lastCheck: 1409815997
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • places.database.lastMaintenance: 1412470304
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np-mswmp: 2
  • plugin.state.npfirefoxplugin: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1410664569

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Helpful Reply

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Question owner

Thanks. Somehow I missed the valuable feature you described.

Thanks. Somehow I missed the valuable feature you described.
dieterschmied 2 solutions 14 answers

In the "chosen solution" above, I am lost in the second paragraph in the referral to a "reload button". Where is the "reload button"?

In the "chosen solution" above, I am lost in the second paragraph in the referral to a "reload button". Where is the "reload button"?

Question owner

Actually, "button" may be a misnomer. I think he is referring to the reload "3/4 circle" at the right of the address bar.

Actually, "button" may be a misnomer. I think he is referring to the reload "3/4 circle" at the right of the address bar.
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Helpful Reply

Press the <F5> button, or the arrow formed as a circle to reload the web page. If you hold down the <Shift> key and do the above, whatever may be in the cache is reloaded.

Press the '''<F5>''' button, or the arrow formed as a circle to reload the web page. If you hold down the '''<Shift>''' key and do the above, whatever may be in the cache is reloaded.

Question owner

Thanks for the clarification! It's most useful.

Thanks for the clarification! It's most useful.
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

There is a combined Stop/Reload/Go button that is positioned at the right end of the location/address bar.

  • Stop button: while the page is loading
  • Reload button: when the page has finished loading
  • Go button: when you modify the location/address bar content
  • Middle-click the Reload button to duplicate the current tab to a new tab
There is a combined Stop/Reload/Go button that is positioned at the right end of the location/address bar. *Stop button: while the page is loading *Reload button: when the page has finished loading *Go button: when you modify the location/address bar content *Middle-click the Reload button to duplicate the current tab to a new tab