Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why do I constantly get a message that Thunderbird can't connect to my mail server when I go to open my mail program?

  • 3 replies
  • 14 have this problem
  • 13 views
  • Last reply by christ1

pjkirch
pjkirch

When I activate the e-mail connection I get a message that Thunderbird can not connect to my mail server. I shut the program down then reenter it and it will work. Why does this message keep occurring and what can I do to eliminate it?

pjkirch

When I activate the e-mail connection I get a message that Thunderbird can not connect to my mail server. I shut the program down then reenter it and it will work. Why does this message keep occurring and what can I do to eliminate it? pjkirch

All Replies (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

When I activate the e-mail connection

What exactly does this mean?

pjkirch
pjkirch Question owner

When I click on the Thunderbird symbol in the tray to connect to my incoming mail I get a box in the lower right hand corner which says that Thunderbird could not connect to my server. If I then disconnect from Thunderbird and then recliick on the symbol the new mail is then available in the inbox. I do not understand why the mail does not appear when I first enter the program. JK

christ1
christ1
  • Top 25 Contributor
  • Moderator

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

What is your anti-virus software?