X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

How to fix Mozilla Firefox Crash Reporter Problem?

How to fix Mozilla Firefox Crash Reporter Problem?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Facebook Video Calling Plugin
  • Version 5.4.2.18903
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • Foxit Reader Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Ghostery 5.4.0 (firefox@ghostery.com)
  • IDM CC 7.3.85 (mozilla_cc@internetdownloadmanager.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • TRUSTe Tracker Protection 1.1.3e (trusttheweb@truste.com)
  • Norton Toolbar 2014.7.8.23 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400 GS
  • adapterDescription2:
  • adapterDeviceID: 0x06e4
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 9-27-2009
  • driverDate2:
  • driverVersion: 6.14.11.9107
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: http://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M0CA44281-A654-41E7-8E13-DF0A068565B5&SearchSource=69&CUI=&SSPV=&Lay=1&UM=6&UP=SP055CFC6D-1B72-4EA2-9454-DFF74FCFCAAF
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: false
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: http://in.msn.com/?pc=U270&ocid=U270DHP|http://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M0CA44281-A654-41E7-8E13-DF0A068565B5&SearchSource=55&CUI=&UM=6&UP=SP055CFC6D-1B72-4EA2-9454-DFF74FCFCAAF&SSPV=
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.zoom.full: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: True
  • keyword.URL: http://www.bing.com/search?FORM=U270DF&PC=U270&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411665299
  • places.history.expiration.transient_current_max_pages: 53674
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411183231

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40233 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.