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Why does opening some links in Firefox causes a "Server Error in '/' Application Runtime Error" but not in "Internet Explorer"?

  • 2 replies
  • 33 have this problem
  • 25873 views
  • Last reply by user1126918

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When I click on some links in an email (and Firefox is the default browser) I get the following error:

Server Error in '/' Application.

Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

If, however, I click the same links (and Internet Explorer is the default browser) I do not get any error and the proper content of the link is displayed.

What is causing this error? As I prefer Firefox, how can this problem be fixed?

OS Windows 7, Service Pack 1 Firefox Version 32.0.1 Internet Explorer Version 11.0.9600.17280

Thank you for your assistance.

Prime

Chosen solution

When you look at the address in the address bar, does it seem to match up with the email?

Sounds like Firefox sent the server something it wasn't expecting. Sometimes this can be caused by obsolete or corrupted cookies -- assuming you have visited the site before. It also might be caused by modifications to standard information sent to servers such as the "user agent" string that specifies your browser version and OS.

To clear a site's cookies, while viewing a page on the site, either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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All Replies (2)

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Chosen Solution

When you look at the address in the address bar, does it seem to match up with the email?

Sounds like Firefox sent the server something it wasn't expecting. Sometimes this can be caused by obsolete or corrupted cookies -- assuming you have visited the site before. It also might be caused by modifications to standard information sent to servers such as the "user agent" string that specifies your browser version and OS.

To clear a site's cookies, while viewing a page on the site, either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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Thank you jscher2000 for your suggestion.

I am not certain but I clearing the cookies seems to have helped. I will know for certain when I get another email with embedded kinks. These links expire so I can no longer reproduce the problem.

I will update this issue as necessary.

Again, my thanks for your suggestion and the promptness of your advice.

Regards, Prime